RETAIL DINING MANAGER
Compass GroupAbout the role
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
As a Bench Retail Manager of Food & Nutrition, you will provide leadership and operational support for retail dining services across hospital accounts, floating between locations based on business needs such as vacancies, new business launches, or operational support. You will oversee retail café operations, coffee shops, physician dining areas, and catering programs while ensuring financial performance, regulatory compliance, and high levels of customer satisfaction. This role is ideal for an energetic, adaptable, and entrepreneurial leader who is constantly seeking improved ways to deliver exceptional retail dining experiences in a healthcare environment.
Key Responsibilities:
- Oversee daily administrative and operational functions for assigned retail dining units
- Lead all aspects of staff management, including hiring, training, scheduling, coaching, and performance management of hourly team members
- Manage financial performance, including budgeting, forecasting, payroll oversight, cash controls, and financial reporting
- Plan and supervise special events, physician dining services, and catering functions
- Maintain strong knowledge of retail foodservice trends, marketplace innovations, and customer expectations
- Manage food, labor, and supply costs to meet established financial and operational targets
- Ensure compliance with sanitation, safety, and regulatory standards for all assigned units
- Purchase, manage, and control inventory to support operational needs and minimize waste
- Support the rollout of new culinary and retail programs in partnership with Company culinary and marketing teams
- Serve as the primary point of contact and liaison with hospital clients and stakeholders
- Foster positive customer relations through exceptional service delivery and efficient use of resources
- Additional duties as assigned
Preferred Qualifications:
- Culinary degree preferred, or Associate’s degree with related foodservice management experience
- Three (3) or more years of supervisory experience in foodservice operations
- Prior leadership experience in healthcare, senior living, retirement, or similar environments preferred
- Strong knowledge of retail foodservice, merchandising, and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
- Demonstrated leadership, management, and team‑coaching skills
- Excellent written and verbal communication skills
- Proven financial, budgetary, accounting, and analytical capabilities
- Proficient in Microsoft Office applications, email, internet‑based tools, and relevant foodservice systems
- ServSafe® Certification required or preferred
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative fo
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