Manager, IT Systems Operations (Google Workspace)

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our Manager IT Systems Operations,  you will…

Have the exciting opportunity to leverage your skills and experience in a dynamic environment while making a significant impact on MERGE’s technology services.

Be Accountable and Responsible

Google Workspace & GCP Management:

• Oversee the administration of our Google Workspace environment, ensuring it effectively enables business processes while enhancing collaboration and communication across teams.
• Ensure compliance with data retention policies using Google Vault and Data Loss Prevention (DLP) tools, with proficiency in implementing and managing these solutions to protect sensitive information and maintain regulatory standards.
• Maintain and optimize GCP resources, focusing on cost management, performance, and scalability.

Cloud Migrations and Integrations:

• Lead migration projects, including Microsoft 365 to Google Workspace and Google to Google migrations.
• Work with stakeholders and partners to ensure smooth transitions during migrations and provide post-migration support.
• Support the IT Workflow Practice in their efforts to expand the use of Google within MERGE.

AI and Data Initiatives:

• Collaborate with other teams to utilize GCP’s BigQuery and AI/ML tools to support data-driven projects, including integrations with AI solutions like Gemini.

Automation and Scripting:

• Develop and maintain automation scripts using Google Apps Script, Python, Application Integration, or other relevant tools to streamline operations.

Collaboration and Communication:

• Partner with Operations and IT leadership to align Google Workspace and GCP strategies with agency objectives.
• Communicate technical issues, strategies, and updates effectively to team members and stakeholders.

Monitoring and Performance Optimization:

• Implement monitoring tools to track the performance and utilization of Google Workspace and GCP services.
• Regularly analyze usage data to optimize performance and reduce operational costs.

Incident Management and Troubleshooting:

• Respond to incidents involving Google Workspace and GCP, conduct root cause analysis, and implement preventive measures.
• Work with cross-functional teams to resolve complex issues.

Continuous Learning and Improvement:

• Stay up-to-date on Google Cloud technologies and best practices.
• Propose and implement new tools and processes to enhance the effectiveness of our Google-based infrastructure.

These are the qualifications we’re looking for

• 5-8 years of experience with Google Workspace and Google Cloud Platform (GCP) administration
• Google Workspace Administrator certification required or obtained within the first 6 months of hire
• Familiarity with Amazon Web Services (AWS) and/or Azure
• In-depth knowledge of Google Workspace admin tools and services, including GAM (Google Apps Manager)
• Expertise in scripting an