Customer Care Representative - Claims - Lake Mary, FL - Hybrid

CRS I Claims - CQ10AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

As a Customer Care Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers’ compensation, and property losses. You will work with customers in taking new losses, resolving/answering problems, responding to information requests, and processing minor claims.

This is an entry level position in our claims contact center and provides excellent career pathways into our Claims and Operations organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

• Start date: April 22, 2024
• Training Hours: Monday – Friday 8:30am-5:00pm EST for the first 6 weeks (approximately 6 weeks with no time off during training)
• Training is 100% onsite in our Lake Mary, FL Office
• After training, the year-round shift will be Mon-Fri 8:30am-5:00pm EST

 RESPONSIBILITIES:

• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisal, and organizing car rental where appropriate
• Initiate claims according to claims best practices, as assigned, and provide exceptional customer service
• Promote digital self service capabilities
• Utilize multiple computer applications to accurately document claim information
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
• Be provided with 6 weeks (about 1 and a half months) of paid training as well as ongoing coaching and development to ensure your success

 QUALIFICATIONS:

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field
• Excellent communication skills with strong ability to empathize with customers
• Strong attention to detail
• Experience working in a Windows-based computer environment
• The ability to work in a collaborative environment
• Problem solving and critical thinking skills and have a strong attention to detail.
• You use excellent verbal and written communication skills (bilingual – Spanish/English is a plus) to develop and enhance strong impactful customer relationships
• High School Diploma or equivalent required, bachelor’s degree a plus

 Additional Information:

• This is a hybrid opportunity working in our Lake Mary, FL location.
• Sustaining The Hartford’s unique workplace culture is vital to delivering on our purpose – underwriting human achievement – and continuously producing outstanding results. Our enterprise work model of hybrid, roles, helps us attract, retain and develop the talent we need to achieve the company’s strategic goals.   This role will have a Hybrid work arrangement. 
• Work Arrangements: The Hartford is proud to offer a hybrid work location model that is designed to support flexibility. Training for this role will be conducted in-office. The option to participate in two-day remote work will be offered after role efficiency is attained, subject to manager discretion and based on business needs.
• Availability to work holidays is required, including holidays that fall on your normal days’ off

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment.  Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.

Internet Requirements:

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

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