HAL - Shorex Manager

Department: Shorex

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Hotel General Manager

Description

If you are interested in seeing the world while doing what you do best, we have an exciting opportunity to share with you, as a member of Holland America Line's Shorex Team.

If this opportunity interests you, read on! 

Role Requirements

• Minimum of three years of shipboard experience required or tour sales in a comparable setting. 
• Minimum of three years of management experience. 
• Sales-oriented and results-driven. Ability to exceed and track sales targets. 
• Has relentlessly high standards; is never satisfied with the status quo. 
• Has passion and convictions and the innate ability to inspire passion in others. 
• Ability to speak English distinctly, and cordially with guests and crew. 
• Ability to read and write English to understand and interpret written procedures 
• Ability to speak additional languages such as Dutch, Spanish, German, French, or Italian is preferred. 
• Service-minded. Enjoys guest interaction and has a genuine interest in the guests’ experience. 
• Knowledge of ports and tours is required. 
• Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, PowerPoint 
• Advanced knowledge of Mobile Devices, Point of Sales system Fidelio, and MXP database. 
• Excellent public speaking skills 
• Possess a good understanding of numbering flow "Debits/Credits", adjusting entries and corrections. 
• Managerial skills incorporating problem-solving in conjunction with other departments 
• Inter-personal communication skills 
• Flexibility, adaptability, and ability to work well with teams 
• Possession of Seaman’s book for European, South American, or World Cruises itineraries 
• Ability to accommodate 6 months on /2 months off contract schedule for this onboard position. 
• Ability to participate in life-saving emergency drills and other required training. 
• Ability to stand for long periods.
• All international applicants must have the ability to obtain a C1/D visa (and/or other relevant visa) when applicable.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety, and Security responsibilities.

Role expectaions:

• Achieve or exceed Shore Excursion revenue and cost of sales objectives per established targets. 
• Achieve or exceed guest quality standards and ratings for Shore Excursions consistent with department and company goals and recommend methods to improve the program quality.
• Responsible for the development, training, and performance of up to five Assistant Shore Excursion Manager(s), Global Guest Assistant(s), and all others who support Shore Excursion operations onboard the ships. Provides on-the-job training to strengthen current performance and prepare for future advancement. 
• Direct the implementation and execution of Standards Policies, and Procedures within the Shore Excursion Department. 
• Monitor and report prepaid bookings accurately. Maintain the inventory of available tours on a cruise-by-cruise basis and update the point of sales system accordingly. 
• Responsible for accurate Shore Excursion financial reporting and generating and approving tour operator settlements. 
• Manage the operation of the Shore Excursion Office, including guest sales and service, team member’s duty schedules, production of booking forms, promotions and advertising material, office hours, and maintenance of office equipment. 
• Update and present live Shore Excursion PowerPoint sales presentation(s) during the voyage to maximize revenue and service. Educate all departments about the shore excursion programs. 
• Support ships' performance management system and attend all mandatory shipboard meetings. 
• Provide timely feedback to shipboard and shoreside management on revenue, customer service, training, Assistant Shorex Managers, and Port Lecturers' performance. 
• Generates revenue and manager's information reports including notable events during the cruise.
• Champions using the Navigator App experience tool to drive results with onboard revenue and guest satisfaction performance. 
• Stay up-to-date on sales techniques. This will include mobile devices and applications. 
• Inspect new excursions at port locations and monitor tours on a rotating basis to constantly review quality control. 
• Participate in social functions as outlined in the Shore Excursions Procedures Manual. 
• Performs and manages other duties as assigned 

What we offer:

• Free onb