Director, Loan Accounting

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Director, Loan Accounting plays an important role in the organization by overseeing a variety of activities related to the company’s Loan Servicing functions. The role is responsible for preparing reports, communicating issues, and making recommendations to senior leaders related to investor accounting and reporting. The Director, Loan Accounting tests, audits, and validates internal reporting system and services as a key point of contact for external and internal examinations/audits. He or she trains staff on the policies, procedures, systems and controls related to investor accounting and reporting, and reviews and approves direct reports’ work product as needed.

Compensation 

This role is an exempt position with a Targeted Salary Range of $106,000 to $135,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Analyze investor accounts, reports and operations performance/metrics to identify trends and report discrepancies; recommend actions to address trends, resolve discrepancies/issues, and maximize efficiency.
• Anticipate internal and external factors that may impact systems and process strategy and develop plans to mitigate risks to successfully meet department goals.
• Prepare monthly status/activity reports and investor accounting special reports for senior management, including key metrics; make recommendations to senior leaders related to area of expertise.
• Review and audit bank reconciliations and custodial bank accounts.
• Perform comprehensive process and systems analysis to determine both standard and white label new investor on boarding requirements.
• Develop, update and manage department policies, procedures, systems and controls.
• Serve as a key point of contact for external and internal examinations/audits, prepare responses and manage the remediation of findings as needed.
• Authorize loan modifications, investor remittances, wire transfers, bank deposits and general ledger entries.
• Provides goal setting, training, coaching, guidance, and recognition to team members; hire, train, coach, discipline and exit team members as necessary.
• Assign work and monitor performance of direct reports to ensure work is completed in accordance with objectives and deadlines.
• Update and communicate changes to servicing agreements and reporting requirements; notify direct reports and other departments of new investors.
• Ensure accurate records are maintained for each investor.
• Resolve complex/sensitive issues involving investor accounts and reports; respond to and coach team members as necessary and resolve escalated problems.
• Apply expertise and knowledge to support testing and validation of internal systems; work with analysts to ensure systems and processes are updated and tested, and that policies and procedures reflect these changes.
• Prepare annual budget, manage department to monthly and yearly expense budget.
• Manage departmental projects to ensure they are properly developed, tracked, and implemented.
• Follow up on and remediate action items/deficiencies to ensure direct manager is informed.
• Direct the development of training to ensure changes and improvement relating to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices are followed.
• Other responsibilities as necessary.

Qualifications

• Bachelor's degree in Degree in Business, Finance, Law, etc. or degree related to the position or equivalent, preferred.
• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Minimum ten years' experience in Loan Servicing roles in the consumer mortgage industry.
• Minimum five years' experience in Investor Accounting and Reporting roles. 
• Minimum five years' supervisory or leadership total experience includes Minimum of two years' experience managing a team of direct reports.
• Expert-level knowledge of primary investors (FNMA, FHLMC, GNMA) reporting and in depth knowledge of internal and external requirements for loan servicing, rate adjustments, borrower notifications, default and foreclosures.
• Apply sound judgme