Sr. Manager, Learning & Development, Consulting and Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

In this Learning & Development consulting and solutions role - you will manage day-to-day conversations on learning available for professional and leadership skill development to support business growth, execute on learning plans and bring these to life for the Northeast Division and National Employee Resource Groups. You will partner closely with Communications, Talent Management, HR Business Partners and Business Leaders to promote ULearn offerings and align learning strategies to a variety of business needs. Success is measured by your ability to drive learning participation and enhance employees' skills.

Job Description

Core Responsibilities

• Success in this role is defined by how well you can execute bringing learning, aligned to the national strategy, to life for the most teammates across the groups you support. This is achieved by leveraging partners in the business and using best practices to create ways for teams to engage in learning for professional and leadership skills, share their insights, and ultimately apply these in their day to day.
• Gaining understanding of the needs of the business through regular consulting sessions on individual and team development and learning needs is a key activity to deliver value to business leaders and HR partners. You’ll use these sessions to proactively recommend learning solutions as well as understand how to expand learning participation and consumption across the groups you support.  
• As needed, scope learning needs for the teams you support. Identify opportunities to evolve or utilize collective skill focus content and/or leverage existing curations or complete research to identify content in our portfolios. Recommend implementation options to bring learning to life.
• Regularly present at Divisional and Regional team meetings on collective learning plans.
• Create and/or partner with divisional communication teams on communication resources/templates to support deployment efforts for teams (emails, post learning surveys, kick off decks, etc.).  
• Partner with Corporate Communications team to develop a cadence of communication to promote ULearn offerings and increase employee awareness and participation in promoted learnings.
• Regularly and consistently follow-up on learning experiences you supported the business with. Gathering feedback, provide insights to business leaders and HR partners, and use findings to adjust execution and approach to continue to drive the learning experience and application of learning.
• Collaborate with peer Product owners, Learning Engagement, Learner Experience Professional team members to produce effective learning solutions.
• We play and win as a team – as needed, support your peers with engagement efforts for West, Central, and Corporate & Headquarters teams.
• Implement learning strategies through a digital-first approach that supports large scope initiatives through single business events.
• Continually enhance our learning products and strategies through data driven insights.
• Partner with in-house resources (business unit subject matter experts) and outside consultants to produce innovative learning solutions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings