Onsite Business Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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As a Dedicated On-site Executive Travel Consultant, you’ll join our highly skilled team, who will provide outstanding travel services for Senior Executives of the World's forth largest petroleum and natural gas company. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

What You’ll Do 

• Advise and arrange corporate travel for executive business travelers

• Provide some domestic leisure travel for executive's family members.  

• Conduct analysis and research on travel options, including cultural understanding, customs, time differences and local weather conditions and pro-actively anticipate traveler needs to sell additional services 

• Arrange and book domestic and international business travel, in a variety of complexity, for airline bookings, hotel accommodations, car rental and limousine reservations for the specific needs of the executive team 

• Use Sabre Global Distribution Systems (GDS)  

• Ensure compliance to executive's agreed travel policy, service provider policies, and regulatory requirements 

• Use positive telephone and in-person service techniques and act on special customer requests 

•  Maintain availability 24/7 during executive travel periods or emergencies, to provide timely assistance

• Monitor flight disruptions when executive personnel are traveling and provide needed support

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

• Passion for excellence in travel servicing for executive travelers on-site at the ASC Center in Houston, TX Monday-Friday 7am-4:30pm Central Time and able to be on call 24/7 when President and Senior Executives are traveling .

• 10 years of VIP corporate travel experience. Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 

• Expertise with Native Sabre GDS, Concur, AMEX Insight Reporting Functions and Microsoft Office 

• Professional communication (written and verbal) and pays attention to detail 

• Act with integrity, and look after personal traveler information 

• Resolving customer issues quickly and independently / with supplier 

• Teamwork and openness to feedback 

​This Traveler Care position is located On-site with the customer at the ASC Center

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data and confidential client information or data.

     

Location

Houston, Texas, United States

     

     

The US national hourly wage range for this position is from $17.00 to $29.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and el