Senior Manager, Finance Data Governance & Metadata Strategy

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Overview:  

ServiceNow is experiencing unprecedented growth, and our Finance Analytics & Insights (FA&I) team is at the forefront of transforming how Finance leverages data for strategic impact. As we further evolve our Finance Data Governance function, we are committed to ensuring that finance & strategy data is trusted, discoverable, and ready for AI-driven decision-making. The Senior Manager, Finance Data Governance & Metadata Strategy, plays a pivotal role in operationalizing governance processes, defining and managing critical data elements, and driving the adoption of governance tools and policies across Finance & Strategy. By partnering with Enterprise Data Governance, the DnA (Data & Analytics) team, Finance Systems, and business stakeholders, we are strengthening our Finance Data Foundation—standardizing metrics, improving data quality, and embedding a data-first culture. This role balances hands-on governance execution with strategic modernization, serving as a cornerstone for our enterprise AI transformation and empowering every finance team to confidently access and apply trusted data as we shape the future of Finance at ServiceNow. 

Role Summary 

The Senior Manager, Finance Data Governance & Metadata Strategy leads the business data governance function for the Finance & Strategy organization. This role ensures that finance data is trusted, discoverable, and ready for AI-driven decision-making. 

In partnership with Enterprise Data Governance, the DNA (Data & Analytics) team, Finance Systems, and other business stakeholders, this leader will operationalize governance processes, define and manage critical data elements, oversee metric and KPI governance, monitor and improve data quality, and maintain accurate business metadata. 

They will also drive the enablement and adoption of governance tools and policies across Finance — ensuring every team knows where to find trusted data, how to interpret it, and how to apply it confidently. 

The role balances hands-on governance execution (60%) with strategic development and modernization (40%), serving as a cornerstone of the Finance Data Foundation and enterprise AI transformation. 

What you get to do in this role:  

Governance Operations, Metrics, & Enablement 

• Operationalize data governance processes for Finance & Strategy, ensuring alignment with enterprise standards, workflows, and metadata policies.
• Lead the Finance Data Council — driving monthly governance meetings focused on identifying, tracking, and resolving/remediating data issues across finance domains. 
• Oversee master data and hierarchy governance for finance-owned domains (e.g., cost centers, legal entities, and organizational structures) in alignment with enterprise teams. 
• Define, prioritize, and maintain critical data elements (CDEs) — establishing ownership, business definitions, and quality thresholds. 
• Establish and maintain metric and KPI governance across finance data products:  
  • Ensure consistent metric definitions, naming conventions, and lineage. 
  • Partner with analytics and DNA teams to align calculations and data sources across dashboards and models. 
  • Maintain visibility of metric ownership and documentation in metadata repositories. 
• Partner with Enterprise Data teams to prepare and submit business glossary updates, ensuring synchronized business and technical metadata. 
• Develop, communicate, and monitor data quality rules; manage issue remediation workflows and escalate unresolved items through governance forums. 
• Create and maintain the Finance Data Governance Scorecard, measuring data quality, metadata completeness, stewardship maturity, and metric alignment across finance segments. 
• Co-lead the Finance Data Foundation Program with the DNA team to strengthen finance data structures, lineage, and