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Health Center Assistant/Call Center Associate
Planned Parenthood of the St. Louis Region and Southwest MissouriFairview Heights, United Statesfull_timeVerifiedPosted 9 Feb 2026
💰 $100,000/yr($34,500/yr – $100,000/yr)
About the role
PLANNED PARENTHOOD GREAT RIVERS POSITION TITLE: Health Center Assistant/Call Center AssociateSTATUS: Full Time, Part Time, PRN, Non-exemptREPORTS TO: Health Center Manager
Must have or obtain the Flu, COVID Vaccines!
COMPENSATION and BENEFITS:$17.25-$18.70/HR
Planned Parenthood Great Rivers (PPGR) offers a robust benefits package. Employer Paid: Healthcare: Employee pays approximately $25 per pay periodVision: Employee pays approximately $4 per pay periodDental: Employee pays approximately $5 per pay periodLife Insurance: Up to $100,000Mail in pharmacy benefits Well-being reward: $200Paid Parental Leave: 8 weeks of full salary after the event (birth or adoption)Retirement plan with up to 6% contribution after 1 year of employmentGenerous Paid Time Off: 6 Sick Days, 10 Vacation Days, 7 Care for You Days, 9 Holidays Employee Paid/Voluntary Benefits Include: Aflac: Short-Term Disability, Accident Policy and Hospitalization PolicyLife Insurance additional coverage up to $100,000
POSITION SUMMARYThis position provides high-quality reproductive health, family planning, and patient support services through a combination of clerical, educational, laboratory, and call center responsibilities. Working collaboratively as part of the health center and call center teams, the employee partners closely with health center assistants, nurses, clinicians, physicians, and patient services staff to ensure timely access to care, patient satisfaction, and operational efficiency. Responsibilities include delivering compassionate, respectful, and accurate customer service, answering inbound calls to support patients with healthcare access, and performing related administrative and support duties as assigned. The role may require day, evening, and weekend hours, travel to other sites, extended periods of sitting for computer and writing tasks, standing for over an hour at a time, and moving throughout the health center. PHYSICAL WORK INTENSITY AND WORK ENVIRONMENTPhysical requirements require sitting at a desk 7-8 hours per day in front of the computer terminal. Must be able to use hands for repetitive action on a daily basis. Lifting up to 20 pounds on an occasional basis and use of computer, telephone, calculator, laser printer, modem and fax on a daily basis. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Front Desk Skills● Schedules all appointment types● Registration procedures & appropriate financial/insurance screening – capable of communicating with insurance verification● Provides correct forms to patient & ensures appropriate consents are signed● Prepares medical chart for the day● Fiscal accountability & performs appropriate procedures: collects payment; correctly uses check and charge verification systems, follows open/close procedures● EHR documentation proficiency● Other duties as assigned● Periodic Travel to affiliate locations may be required Appointment Scheduling● Comply with protocols and workflows to verify patient/caller identities for established patients and update demographic info as appropriate● Schedule appointments for PPGR health centers.● Maintain a comprehensive knowledge base on and comply with laws,regulations and protocols in Missouri and Illinois, including laws for minor individuals seeking contraceptive care.● Use the Patient Services Knowledge Base System (KBS) to accurately schedule patients at the most appropriate clinic based on:○ Service desired○ Insurance status○ Eligibility for funding○ Patient circumstances● Fully prepare patients for their appointment by providing al
Must have or obtain the Flu, COVID Vaccines!
COMPENSATION and BENEFITS:$17.25-$18.70/HR
Planned Parenthood Great Rivers (PPGR) offers a robust benefits package. Employer Paid: Healthcare: Employee pays approximately $25 per pay periodVision: Employee pays approximately $4 per pay periodDental: Employee pays approximately $5 per pay periodLife Insurance: Up to $100,000Mail in pharmacy benefits Well-being reward: $200Paid Parental Leave: 8 weeks of full salary after the event (birth or adoption)Retirement plan with up to 6% contribution after 1 year of employmentGenerous Paid Time Off: 6 Sick Days, 10 Vacation Days, 7 Care for You Days, 9 Holidays Employee Paid/Voluntary Benefits Include: Aflac: Short-Term Disability, Accident Policy and Hospitalization PolicyLife Insurance additional coverage up to $100,000
POSITION SUMMARYThis position provides high-quality reproductive health, family planning, and patient support services through a combination of clerical, educational, laboratory, and call center responsibilities. Working collaboratively as part of the health center and call center teams, the employee partners closely with health center assistants, nurses, clinicians, physicians, and patient services staff to ensure timely access to care, patient satisfaction, and operational efficiency. Responsibilities include delivering compassionate, respectful, and accurate customer service, answering inbound calls to support patients with healthcare access, and performing related administrative and support duties as assigned. The role may require day, evening, and weekend hours, travel to other sites, extended periods of sitting for computer and writing tasks, standing for over an hour at a time, and moving throughout the health center. PHYSICAL WORK INTENSITY AND WORK ENVIRONMENTPhysical requirements require sitting at a desk 7-8 hours per day in front of the computer terminal. Must be able to use hands for repetitive action on a daily basis. Lifting up to 20 pounds on an occasional basis and use of computer, telephone, calculator, laser printer, modem and fax on a daily basis. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Front Desk Skills● Schedules all appointment types● Registration procedures & appropriate financial/insurance screening – capable of communicating with insurance verification● Provides correct forms to patient & ensures appropriate consents are signed● Prepares medical chart for the day● Fiscal accountability & performs appropriate procedures: collects payment; correctly uses check and charge verification systems, follows open/close procedures● EHR documentation proficiency● Other duties as assigned● Periodic Travel to affiliate locations may be required Appointment Scheduling● Comply with protocols and workflows to verify patient/caller identities for established patients and update demographic info as appropriate● Schedule appointments for PPGR health centers.● Maintain a comprehensive knowledge base on and comply with laws,regulations and protocols in Missouri and Illinois, including laws for minor individuals seeking contraceptive care.● Use the Patient Services Knowledge Base System (KBS) to accurately schedule patients at the most appropriate clinic based on:○ Service desired○ Insurance status○ Eligibility for funding○ Patient circumstances● Fully prepare patients for their appointment by providing al
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