SAP Concur- Senior Customer Success Partner

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

JOB DESCRIPTION

 

SAP Concur is looking for a Customer Success Partner to work with some of our largest clients. You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life.  As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company.  

 

As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

 

As business travel is ramping up, 20-30% travel may be expected.

 

SAP Concur employees are well taken care of.  Here are some perks and top benefits to highlight:

• Medical, dental and vision options, including for domestic partnerships
• Generous vacation and holiday time
• Pre-tax flexible spending accounts for health and dependent care
• Employee Stock Purchase Program
• Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
• Local, National, and Global Employee Networking Groups
• Strong career growth and development program

 

Requirements:

 

• Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
• Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
• Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
• Facilitate executive meetings that measure progress and business impact
• Driven to deliver value to clients in support of profitable growth and retention goals
• Establish success metrics, annual goals and key objectives with the customer
• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
• Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Self-aware, able to prioritize multiple competing priorities and stakeholders

 

Preferred:

 

• Undergraduate degree
• 5 - 10 years of Customer Success, Account Management or Sales experience
• Strong knowledge of SaaS models and value-based engagement
• Sees conflict as opportunity to assess situations and find common ground quickly

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