Sr. Director, Global O2C Partnerships

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Role Purpose:

Reporting to the Vice President, the Senior Director will lead the Global Customer Finance Operations’ Partnership teams and play an integral role in developing collections strategy to achieve accelerated cash flow and mitigate risk on global receivables encompassing a wide range of diverse businesses with total revenue of over $16 billion a year, including Ad Sales, TV Distribution, Universal Pictures International, Universal Networks, Universal Brand Development, and others. The Senior Director is responsible for developing strong partnerships and reporting cadence with interdependent internal stakeholders, BPO, and external customer leadership to inform, influence, and support impactful change in the order-to-cash process and ensure customer service excellence. The Senior Director will be the Sales Partnership executive leadership “go to” person on complex or sensitive customer-specific credit and collections matters. This role will collaborate with GCFO risk and reporting leads in interpreting analytics on emerging economic and industry trends, customer profiles, risk, and behaviors to develop targeted, predictable, and actionable collections strategy. The Senior Director will support the Vice President and collaborate with the Global Process Owner in development and execution of transformation plans to optimize NBCU and BPO talent and technical resources in efficiently and effectively achieving corporate’s multi-year target operating model. This position is responsible for managing three directors and their staff and will have direct oversight of large business process outsourcing collection teams in three different countries. 

Responsibilities:

• Lead the NBCU Global Customer Finance Operations’ global Partnership teams in achieving optimal accounts receivable collections performance to drive predictable, accelerated, free cash flow, mitigate risk, and provide customer service excellence, both internal and external, on over $16 billion a year of sales across multiple and diverse NBC Universal global platforms.
• Manage and drive performance of global credit & collections teams that include: three Directors, their respective NBCU staff, located in New York and Amsterdam, as well as oversight of BPO, a team of approximately 50 in Manila and Bucharest. 
• Develop effective and efficient collections strategies by customer segmentation, business, and customer level, in collaboration with Vice President, Director Reporting & Business Insights, and Director Risk Management, utilizing data analytics on enterprise-wide customer profiles, credit scores, historical payment behavior, macro-economics, and predictive modeling. 
• Leverage centralized organizational hybrid shared services model to optimize talent, technical, and intelligent automation resources on collections (inherent high level of complexity).
• Leverage customer synergies and scale with NBCU global partnerships leads in securing best possible terms (pricing, payment, etc.).
• Perform complex credit and exposure analysis and critical thinking to determine credit terms that facilitate sales while mitigating risk to NBCUniversal. Collaborate with VP and Director, Risk Management, in providing advisory guidance to senior leadership on recommended proactive credit measures, necessary to avoid bad debt, often requiring sensitivity to customer/agency relationships, country regulations economy, and sales climate.
• Collaborate with VP & Sr. Manager, Reporting and Business Insights, to improve depth of financial reporting on collections, implement meaningful KPIs, analyze big data, interpret results, trends, and variance analysis to present monthly operating performance, business insights, and action plans to senior finance leadership.
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