Sr Manager, Customer Supply Chain Operations

Who are we? 

Kodiak is one of the fastest growing food companies that is disrupting the industry with its better-for-you breakfast and snacking options. Our journey with food began by restoring the tradition of whole grain flapjacks and adding some protein to fuel folks' adventures. In the process, we discovered that foods made closer to nature are not only fueling but taste better. So, we set out to inspire wilder, wide-open lives by feeding epic days through real breakfasts. That’s one of the reasons we’re in the scenic Rocky Mountains of Park City, Utah: to live our purpose and be close to nature.  

Our mission is to become the most loved, next generation food brand, and we’re well on our way. We craft the best-selling whole grain flapjack mix in the nation along with toaster waffles, baking mixes, oatmeal, syrup, and snacking options at all major retailers. We’re expanding rapidly as our business continues to grow year-after-year and need to build our team with people that share our passion for the outdoors, bring industry experience, thrive in an entrepreneurial culture, and want to make an impact in the food space. We believe that eating real, good-for-you food, being active outdoors, and preserving nature will restore balance generations before us worked so hard to forge. We embrace the spirit of the Kodiak – a pristine wilderness with a rich ecosystem – and we rely on that spirit of the Kodiak to inspire the work we do, the food we eat, and the way we play.                                                                                                  

Job Type: Full-Time, Salaried (Exempt) - $110,000 - $120,000

Job Location: Kodiak HQ: Park City, Utah, or Remote

Individual base salary for this role ultimately will depend on numerous factors, including but not limited to experience, job-related skills, relevant education or training, certifications, etc. As such, pay for the successful candidate could fall anywhere within the stated range. Beyond base salary, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. This role also is eligible to participate in Kodiak's annual discretionary bonus program, which is dependent on various factors, including individual and company performance.

What will this position do?   

The Sr. Manager of Customer Supply Chain Operations is responsible for delivering best-in-class service levels, optimizing OTIF performance (on-time/ in-full), and maintaining high customer in-stock availability. This role is a strategic liaison between internal teams and key customer supply chain counterparts to drive collaboration, operational excellence, and continuous improvement across the supply chain. 

• Manage and lead the Kodiak Customer Operations team (customer service & customer supply chain), both internally at Kodiak and externally with our key retail partners.
• Lead the Supply Chain relationship(s) with our key accounts (Walmart, Target, etc.) in partnership with Sales.
• Lead a team of Customer Ops manager(s) and analysts in the daily planning, collaboration, and order fulfillment across all Kodiak customer accounts.
• Drive continuous improvement across Kodiak Supply Chain functions to optimize service to the customer.
• Oversee the process of daily order fulfillment across our entire customer service team, with a focus on driving improvements via PO automation, system improvements, and eliminating unnecessary costs.
• Support team in the design and implementation of best practices with customer(s) around forecasting and inventory optimization, while optimizing service and reducing waste.
• Develop transportation solutions with customers to balance cost and service, leveraging delivered and customer pickup solutions.
• Partner with Sales to enable revenue growth through effective service and delivery around promotions.
• Serve as “voice of the customer” across HQ Supply Chain functions.
• Drive daily and weekly routines across team to ensure key deliverables are being met.
• Perform other related duties as assigned.

What are we looking for? 

• 6+ years’ work experience in Customer Supply Chain and Order Operations
• Direct experience with Transportation, Warehousing, and Customer Inventory Management is strongly preferred (knowledge within Walmart re