FleetPack Software Product Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

We are hiring a Software Product Manager to support FleetPack product growth across our software engineering teams. FleetPack is a suite of applications developed to harness data from KLA tools in the semiconductor fabrication plant—or "fab"—to proactively enable predictive maintenance across the KLA fleet.

This role is important to improving product operations and delivery quality in a highly matrixed organization. The ideal candidate will bring strong product management methodology and a concerted approach to provide clarity and structure to a complex business landscape.

You will work closely with teams located in Ann Arbor, MI; Milpitas, CA; and Chennai, India.

Key Responsibilities

Roadmap & Backlog Management

• Translate product vision into a roadmap and actionable backlog that supports engineering execution and business goals.

• Co-manage the FleetPack backlog across six engineering teams.

• Triage, scope, and prioritize incoming feature requests to ensure backlog items are well-defined, strategically aligned, and actionable.

Agile Coaching

• Partner with engineering teams to improve agile adoption.

• Model and mentor standard methodologies in story writing, sprint planning, and iterative delivery.

• Help define and implement standards for feature documentation and user stories.

Human-Centered Design & User Testing

• Collaborate with product designers to plan and complete iterative user testing.

• Develop test plans, facilitate sessions, synthesize feedback, and translate insights into product decisions.

• Advocate for user needs and help build a practice of experimentation and learning.

Metrics & Analytics

• Help define FleetPack success metrics to generate insights for product improvement exploration.

Preferred Qualifications

• Strong grounding in lean product development, human-centered design, and agile methodologies

• Experience working in a matrixed environment with multiple people and priorities

• Excellent communication, facilitation, and synthesis skills

• Comfortable navigating ambiguity and evolving priorities

• Experience with Industry 4.0 technologies or platforms

• Experience in the semiconductor industry

Working Style

• Collegial, curious, and proactive.

• Bias for action and systems thinking.

• Comfortable pairing with designers, engineers, business partners and other PMs to drive clarity and momentum.

Minimum Qualifications

• Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 y