Automotive Service Advisor

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:  

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members.  Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.  

 

Now you know about us, but who are you? You are likely someone who is organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.  

 

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us.  Come join our team!  

  

A day-in-the-life of a Service Advisor:  

Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer’s description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.  

 

In this role, Service Advisors will also have the opportunity to:  

• Prepare pricing estimates for labor and parts based on technician’s notes and documentation, per business line predetermined matrix  

• Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer’s situation, vehicle age, mileage and history  

• Communicate frequently with technicians to ensure timely completion of work  

• Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information  

• Process customer payments for services  

• Collect deposit (minimum 50%) from customer on repairs that exceed $1,000  

• Be an integral part of maintaining customer satisfaction scores  

• Actively identify member / customer needs across all business lines; introducing members to other departments.    

• Advocate for membership, insurance and travel departments  

• Assist management with inventory count and maintain of efficient stock level, as needed  

  

How we reward our employees:  

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited