About the Role

The Temp Community Manager will support the team in the management and moderating of clients’ social communities. As a Community Manager, you’re expected to assist with various aspects of projects to which you’re assigned—helping to curate an audience across various social channels through meaningful engagements, scheduling and publishing approved social media content, and performing research and analysis across culture, social, and media to provide insights and recommendations based on community conversation. 

The Community Manager is extremely online, deeply ingrained in the fast-changing social landscape, and contributes to social media management. They assist in bringing the brand persona and voice to life across social channels and support community building while monitoring performance and spotting cultural opportunities for the brand to tap into. 

The Temp Community Manager will also assist the Account Managers, Account Leads and Strategy team to support in other campaign efforts, including but not limited to keep content calendars up to date, support on social copywriting for all creative assets, and providing recommendations based on social listening and overall content performance. 

Responsibilities:

Community Management and Moderation:

• Support the voice, tone, and persona of the brand, showing up in the feeds via comments, replies, QRT’s, and other creative ways to create measurable social impact

• Assist in responding to cultural, social, and reactive opportunities, driving inventive content ideas and topics that are original and fresh
• Work alongside the Social Strategists in the publishing of day-to-day social content across various platforms in accordance with the approved content calendar
• Work alongside the Social Strategists in engaging and respond to comments and replies with social audiences in order to foster a positive community and add value to the user’s experience
• Support the Social Strategist in generating and maintaining content calendars, while assisting in new ways to tap into cultural moments, campaigns, and always-on content
• Assist in reporting based on social listening, including sentiment analysis, community trends, insights, and performance results across social media platforms, using social analytics tools like Facebook Insights, Sprout Social, Taggr, etc.
• Help enforce any and all Social Media Guidelines as defined by each client and insure that all posts adhere to social best practices

Community Engagement:

• Work alongside the Social Strategists on a project to interpret the direction of Community Engagement strategy/planning requested by the client (includes community management cadence, communicating client notes in calendar, posting cadence, QA for posts for each account, etc)
• Work alongside the Social Strategist to facilitate key content releases, campaign touch point rollouts, special announcements, key beats during campaigns, etc. across social platforms
• Research and report on key cultural moments, noteworthy campaign executions, and the latest social platform developments
• Maintain effective community management and associated strategy to meet the objectives communicated by client

About You

The essentials:

• Bachelor’s degree in communications, marketing, advertising, public relations, media studies and/or related field
• Minimum 2-3 years applicable experience in advertising, marketing, media or similar field
• Passion for social media and a strong understanding of various social media platforms including TikTok, Threads, Instagram, Reels, YouTube, YouTube Shorts, Reddit, Facebook, Snapchat and Twitter
• Detail-oriented and organized self-starter with proven success in managing projects and multiple priorities, simultaneously
• Confidence and skill handling clients in person and on the phone
• Excellent verbal, written, and presentation skills
• Self-starter, very detail-oriented and has the ability to multi-task, and able to meet deadlines

At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide ho