Systems Support Specialist

Who Are You? 

As the Systems Support Specialist you will provide tier 1 support to the Bank’s operations, with an emphasis on internal customer support. Your primary responsibility will be providing exceptional customer service to both local and remote employees through installation, troubleshooting, and maintenance of workstations and applications.

What You Will Do:

• Perform hardware and software installation
• Identify, recommend, and perform hardware/software upgrades and/or replacement.
• Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment
• Develop and/or maintain procedures and processes as necessary
• Perform and report on software and hardware asset inventory
• Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions
• Respond to issues, document corrective actions, and escalate as needed in the Bank's ticket tracking system
• Assist with training, deployment, and updates of IT systems
• Identify ongoing customer issues and recommended resolutions
• Perform other duties as assigned

What We’re Looking For:

• A minimum of one year IT help desk experience
• Previous experience connecting PCs to networks including cabling
• Previous experience with Windows 10 in a Windows domain managed environment
• Previous experience troubleshooting PC issues in a business environment
• Previous experience maintaining OS and Software patches in a Windows domain managed environment
• Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
• Communication skills to effectively work with non-technical people on technical issues
• Initiative and ability to work under limited supervision with attention to detail
• Problem resolution skills and ability to follow through the resolution cycle
• Organizational skills to manage multiple tasks and deadlines
• Drive to learn new technologies and skill sets
• Experience with deploying and maintaining workstation images desired but not required
• Experience with configuration and patch management software desired but not required
• Experience with PowerShell or other scripting automation methods desired but not required

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet
• Frequently moves equipment weighing up to 25 pounds
• Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us? 

Our success has been driven, in part, by four core competencies – customer