Practice Success Manager

Position Location

This is a remote position with a preference for candidates based in Tampa, FL.

MDVIP Overview

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Position Summary

As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.

Key Responsibilities

Practice Success & Growth Strategy 

• Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
• Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
• Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
• Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
• Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
• Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.

  Territory & Account Management 

• Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
• Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
• Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
• Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
• Manager, Practice Success Manager
• Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
• Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.

  Accountability & Performance Excellence 

• Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. 
• Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. 
• Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. 
• Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.

Key Competencies

• Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
• Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
• Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
• Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
• Collaborative: Works well with others, values teamwork, and helps everyone succeed together.

Minimum Qualifications

• Bachelor’s degree in relevant discipline
• Three (3) years related work experience in account management
• One (1) year related work experience in sales
• Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and W