Healthcare Customer Success and Engagement Leader

Are you someone who cares about customer experience and wants to be involved in delivering innovative strategies that focus on underrepresented communities and customers globally? If so, we’re looking for you!

The Amazon Inclusive eXperiences and Technology (IXT) Organization is looking for a Healthcare Industries Customer Success and Engagement Leader to join the Inclusive Communities Team. You partner with our healthcare industry customers in support of their organizational Inclusion journey, while enhancing customer experience and contributing to customer success for underrepresented communities by developing mechanisms, insights, experiences and systems to accelerate customer innovation by showcasing Amazon’s stories, learnings and best practices of how investment in culture can fuel innovation.

In this role you will be the lead for the Amazon Healthcare Industry, and will be focused on the inclusive customer experience. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives and adhere to business plans towards shared objectives in the inclusive customer experience space. You will be provide support for key workstreams included strategy development for and implementation, monthly business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. You will have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover.


Key job responsibilities
As the Healthcare Customer Leader, your key responsibilities will include:
- Supporting implementation of the strategy for the IXT Customer team
-Establishing Measures of Success in the Customer Communities Space
-Partnering across the IXT organization to deliver strategic Inclusion Customer Use Cases
-Develop a strategy around delivering scalable customer best practices that can be deployed by teams across Amazon
-Delivering global cultural customer insights in partnership with the Amazon IXT Communities team
-Building a community of practice harnessing current Pan-Amazon teams driving this work to focus on an aligned customer roadmap
-Collaborating across Amazon business lines to curate inclusive experiences that touch customers

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA | Washington, DC, USA

Basic Qualifications

- 7+ years of developing, negotiating and executing business agreements experience
- 7+ years of business development, partnership management, or sourcing new business experience
- 7+ years of professional or military experience
- 10+ years of IT sales experience
- Experience managing P&L

Preferred Qualifications

- Experience engaging and presenting to senior executives (CXO level).
- Experience working with emerging technologies

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,500/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.