Technology Director

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Technology Director to lead Customer Service Management within Branch Systems and Transformation Technology (BSTT). This role will focus on delivering commitments aligned to enterprise strategic priorities for the Branch Systems and Transformation line of business, including modernization of our servicing platforms. Customer Service Management (CSM) will deliver a modern, seamless, and consistent experience for our bankers and customers for all assisted servicing transactions. A new integrated desktop will provide an effortless employee experience via a unified, simplified, and modern desktop experience.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage a team of engineering managers and engineering leads

• Focus on delivering commitments aligned to enterprise strategic priorities

• Lead large-scale modernization initiatives, including transforming legacy systems, migrating to cloud environments, and implementing microservices or other modern architectures

• Engage with cross-functional leaders to align technology initiatives with business goals, ensuring technology supports the broader organization

• Serve as a liaison between technical teams and business stakeholders, translating business requirements into technical solutions

• Guide development of actionable roadmaps and plans

• Identify opportunities and strategies for continuous improvement of software engineering practices

• Set risk management guidelines and partner with stakeholders to implement key risk initiatives

• Establish communication and training plans for technology rollouts, ensuring all stakeholders understand the impact and benefits of new initiatives

• Develop strategies for hiring engineering talent

• Manage allocation of people and financial resources for Technology Strategic Leadership

• Develop and guide a culture of talent development to meet business objectives and strategy

• Lead implementation of projects and encourage engineering innovation

• Collaborate and influence all levels of professionals including more experienced managers

• Interface with external agencies, regulatory bodies or industry forums

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Management experience

Desired Qualifications:

• Experience building and fostering collaborative relationship with business partners and stakeholders

• Experience with project delivery and business execution

• Demonstrated ability to challenge existing processes and drive change management culture across the team

• Ability to work in a matrix environment and managing multiple competing priorities

• Prior experience as an engineering manager leading application development / software certification

• Experience managing large technology development efforts within a major line of business

• Ability to communicate powerfully and prolifically with experience communicating complex technical information and value/impact in simple terms to senior and executive leaders
   

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work a hybrid schedule in a listed location 3 days per week on-site/in office and 2 days per week remote.

• 100% remote work option is not available

Locations:

• 300 S. Brevard St., Charlotte, NC

• 2600 S Price Rd., Chandler, AZ

• 3075 Loyalty Circle, Columbus, OH

Pay Range:

For NC locations on