Customer Service Representative Costa Rica

At Bellota Labs, we are a fast-paced, hypergrowth startup revolutionizing the gaming world with ClubWPT Gold – a groundbreaking new product from the World Poker Tour. We’re fueled by innovation, a commitment to game integrity, and delivering exceptional customer experiences. As we expand operations in Costa Rica, we’re looking for a Customer Service Representative to join our team and help shape the future of online gaming.

What You’ll Do:

• Customer Support: Respond to player inquiries via email with timely, professional, and effective resolutions — always upholding our standards of game integrity, compliance, and security.
• KYC and Verification: Perform detailed customer verifications and ensure compliance with regulatory requirements.
• Problem-Solving: Handle complex or escalated issues with professionalism and focus on delivering excellent service.
• Collaboration: Work closely with internal teams focused on game integrity, compliance, and security to address and resolve customer concerns.
• Process Adherence: Follow established workflows and provide input on improving procedures to enhance customer satisfaction.

Requirements:

• Based in Costa Rica
• Fluent English required – both written and verbal.
• Weekend availability is mandatory – this role includes regular weekend shifts.
• Strong communication and writing skills are essential.
• 3+ years of experience in customer service, ideally within gaming, tech, or online services.
• Familiarity with KYC, compliance, and account security best practices.
• Comfortable using CRM platforms and support tools.
• Detail-oriented with a passion for delivering exceptional customer experiences in a fast-moving environment.

What Sets Bellota Labs Apart?

• Professional Growth: Be part of a company where your contributions matter and opportunities to learn and grow are constant.
• Global Mission: Join a team building a world-class poker product used by players around the world.
• Supportive Culture: Work with a collaborative and innovative group that values curiosity, creativity, and excellence.
• Great Benefits: Competitive pay, paid leave, and PTO for full-time roles.

Join us at Bellota Labs and become a key player in shaping the future of online gaming with ClubWPT Gold. If you are passionate about innovation, dedicated to excellence, and eager to make an impact in a fast-growing startup environment, we would love to hear from you. Together, we will create unforgettable gaming experiences and set new standards in the industry. Your journey to redefine the future of gaming starts here!