Account Manager I - Wichita, KS - Oncology Sales

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

Essential Duties and Responsibilities:

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GHI
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications

• 0-3 years customer service/sales experience
• Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at all levels throughout an organization
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Impeccable communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel throughout the territory required
• Must live within assigned territory

Additional Information

The US base salary range for this full-time position is $76,000 to $102,600. The range does not include benefits and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role, with the exception