Senior Business Services Specialist

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Sr Business Services Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.87 - $31.25/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is hiring for a Senior Business Services Specialist to join our team in Sacramento, CA!

• Shift: Monday – Friday, 6:00AM – 2:30PM PST

Under general supervision, the primary functions of this job could include the following:

• Completing collateral packets, including stamping and signing of titles and documents.
• Respond to customer inquiries regarding services, processes, reports, and complaints.
• Manage client records and reports.
• Resolve escalated issues.
• Evaluate processes and procedures.

Minimum Qualifications:

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field
• Intermediate knowledge of Microsoft Office products
• Data entry skills
• Verbal and written communication skills

What We Look For (Preferred):

• Knowledge of DMV titling and/or registration
• Working knowledge of consumer lending within a financial institution
• Knowledge of company proprietary software

Workplace Environment:

• Ability to perform routine and repetitive production work.
• Ability to sit for long periods of time.
• Prolonged exposure to computer screens that may lead to eyestrain.
• Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays.
• Ability to lift or push up to 35 pounds.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.