Director of Digital Retail Transformation

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You'll Work With:

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

About the Role:

Corebridge is an organization is taking bold steps to elevate and become a market leader to shape the defining experience to its customers. As Director of Digital Retail Transformation, you will be responsible for supporting the Director of Digital Retail Transformation to drive the multiyear strategic initiative to build enterprise Digital delivery capabilities, taking a customer first view and making Corebridge a modern digital company. The ideal candidate will have a sharp business mind and a proven ability to structure, define, and implement multi-track initiatives in alignment with identified business outcomes. As an integral member of the team, the AVP Digital Transformation will have the opportunity to work with leaders across the organization to define and deliver initiatives that will shape the future of the Life, Individual Retirement, and Retirement Services business.

The five areas of focus include:

• Partner with Business Unit and Technology leaders to design the delivery journey in how we do business across Sales and Service.

• Working with the Sr. Product Owners and Transformation team to transform strategic priorities into a set of implementation actions.

• Ensure timely execution and drive changes if needed.

• Assist with building the ‘Change management’ muscle within the organization to drive adoption of the innovative solutions and processes as they are built.

• Working to create executive-level communication materials articulating program status, planned activities, financial forecasts and progress towards value realization.

• Lead and in-directly manage a set of leaders who are product experts by each of the journeys to continue improving the journeys and associated solutions.

Responsibilities:

• Strong understanding of all Operational processes in a Life insurance industry with specific focus on Life, Annuity and Retirement services.

• Experience developing strategies and/or in a strategy role in financial services organizations or working with leading consulting companies in their Operations practice.

• Knowledge of how to build a business case and track impact of a change. 

• Working knowledge of:

  • Latest Digital trends in and across various industries

  • CX based process journey design.

  • Lean management practices in developing effective and efficient processes.

  • Root cause problem solving tools experience.

• Experience leveraging data and analytics in developing new solutions across New Sales, Service and Claims.

• Build an enterprise Change management capability to drive adoption of all transformation efforts.

• Have built teams of strategic thinkers and subject matter experts in delivering Operations strategic design and implementation.

• Have had experience in influencing stakeholders within organization and with third party partners with new ideas and solutions.

Skills and Qualifications:

• 5+ years of related experience in Transformation and Strategy roles in a consulting space or an