Manager, Project Management

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Manager, PM Management, leads a mutually beneficial relationship with a key client with the focus of long-term collaboration. Manages a dedicated team of Project Managers and Project Manager Assistants to achieve successful project delivery across a client-specific program by mentoring and guiding the team to achieve their study deliverables and other departmental goals.  This position will involve extensive mentoring, rapport building and professional development of staff with a focus on providing exceptional performance in Central Laboratory project delivery.

Program manager reports to the Senior Director, Client Services and Project Delivery

Key Accountabilities

Personnel management

• Manages assigned staff and daily activities in accordance with organizational policies and applicable regulations
• Manages team to ensure study activities are delivered on time, within budget and in established scope, overseeing corrective actions as applicable to ensure successful delivery
• Ensures assigned team delivers accurate, timely, and efficient study execution according to clinical protocol and standard operating procedures (SOP)
• Ensures assigned staff are trained and proficient in all aspects of project management

Process management

• Acts as project management process owner across client specific program implementing SOPs as needed for deviations that may be required
• Reviews and analyzes client requests for non-standard operational procedures and support implementation where leadership approval is given
• Ensures final approval of sponsor specifications at all study phases, assessing risk against organizational SOPs
• Focuses on process improvement across ECL’s scope and limitation of client specific deviation in process wherever possible
• Identifies opportunities for service enhancement and development

Client management

• Leads proactive and timely program communication to promote gold standard sponsor satisfaction and excellent customer service
• Serves as the first line in the escalation pathway, making sound judgement calls in a dynamic environment to drive project success
• Oversees financial management of program studies to ensure program budget compliance
• Manages study files within scope in accordance with organizational standards, ensuring accuracy and comprehensive detail
• Works closely with internal departments, external vendors and the sponsor to promote client needs
• Actively participates or leads external customer meetings to promote company and support existing and future business
• Meets with client team to discuss study account activities at a routine cadence (primary contact for client Vendor Management)
• Supports client training on ECL processes
• Owns and hosts Governance Meetings and provides portfolio level metrics and Key Performance Index (KPI) metrics
• Supports client and BD at bid stage by reviewing protocols and processes
• Monitors customer satisfaction