Bilingual Tour Ambassador [part-time] - One World Observatory

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

 One World Observatory

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Restaurant Host(ess) is responsible for welcoming and warmly greeting guests on arrival, answering telephone calls at the host station, taking reservations, and managing the efficient and timely seating of guests to a table that best serves their wishes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet all guests as they enter assigned areas
• Ensure safety of all guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city, visible landmarks,
• Point out features of interest, speaking at length with regard, and answering related questions
• Conduct in-depth, specialized talks, and walking tours of the Observatory
• Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
• Work non-traditional hours, nights, weekends, and holidays – as necessary
• Perform other duties as assigned by leadership

 SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years old
• Bachelor’s Degree or equivalent training – preferred
• Minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
• NYC Tour Guide license – preferred
• Existing knowledge of NYC history and familiarity with NYC landmarks – preferred

 SKILLS AND ABILITIES

• Multilingual – a plus
• Must be naturally personable, friendly, and welcoming
• Must possess the highest level of demonstrable professionalism and customer service
• Naturally creative and innovative – huge plusses
• A quick learner with ability to handle/prioritize multiple projects and meet deadlines
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word) – interest and proficiency