DCX Product Manager

Company:

Marsh

Description:

The DCX Product Manager owns the end-to-end lifecycle for one or more digital offerings—defining customer-centric strategy, driving roadmap and delivery, and ensuring customer value and commercial outcomes. Key outcomes include validated product-market fit, measurable user activation and engagement improvements, predictable roadmap delivery, and customer satisfaction gains.

DCX Product Manager

We will count on you to:

• Define product vision and multi-quarter roadmap aligned with organizational goals such as growth, retention, and ARPU.

• Conduct market, competitive, and customer research to validate opportunities and prioritize investments.

• Translate strategy into prioritized backlogs, work with technology teams to plan sprints, unblock delivery, and ensure quality releases.

• Lead release planning, go-to-market coordination, and post-launch stabilization.

• Act as the single product owner across cross-functional teams including business, tech, design, data, sales, marketing, legal, and security.

• Define success metrics, partner with analytics teams, design and run experiments, and use data to inform product decisions and future roadmaps.

What you need to have:

• 6+ years of product management experience building client-facing, client-centric SaaS products, or 2–4 years with strong domain expertise.

• Exposure to the B2C product lifecycle from discovery through growth and iteration.

• Strong technical literacy, comfortable discussing architecture, APIs, data, and AI with engineering teams.

• Proven experience launching products into organizations and markets.

• Excellent product sense with the ability to identify impactful customer problems and define valuable solutions.

• Strong UX and customer empathy skills, including conducting user interviews and usability tests.

• Data analysis and experimentation skills, including defining metrics, querying data, and designing experiments.

• Effective stakeholder management and influence, with strong communication and storytelling abilities.

• Familiarity with Agile methodologies such as Scrum and Kanban.

What makes you stand out:

• Advanced ability to synthesize behavioral signals into UX hypotheses and drive design revisions.

• Capability to scope technical trade-offs, evaluate performance and scale implications, and engage in design reviews.

• Expertise in designing statistically valid experiments that tie outcomes to ARR and retention.

• Skilled in prioritization frameworks (RICE, ICE) and building business cases with measurable rationale.

• Natural curiosity and passion for experimentation and continuous learning.

• Proven ability to influence without direct authority and communicate effectively with executives and go-to-market teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working toge