Patient Care Operations Specialist

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Care Operations Specialist to help us build and execute scalable processes that are critical to the success of our Patient Care Organization. Reporting to the Manager, Patient Care Operations, you will own the patient travel experience at Carrum are responsible for the ongoing execution of the patient travel program.

The salary range for this role is $50,000 - $60,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will…

• Own patient travel at Carrum. You are responsible for making sure the process works for our patients and works for us as an organization.
• Analyze travel workflows and make suggestions to improve efficiency and effectiveness.
• Assist with new client and new provider onboarding and ensure that workflows are updated to account for any necessary changes.
• Evangelize standardization and simplification whenever possible and help ensure best practices are followed by your peers on the Patient Care Team.
• Work cross-functionally with your peers in the Patient Care, Client Success, and Provider Operations teams to solve problems and respond to their needs as it pertains to patient travel.
• Own processing and execution for other critical patient tasks.

We’re excited about you because…

You have experience in the digital health space with experience leading teams in a start-up environment that work directly with patients to improve their health. Your track record speaks for itself, but you’re yearning for an opportunity to take your experience and apply it to a fresh new opportunity that is poised for enormous growth. We also hope to see from you: 

• 2 years of experience in roles that work with patients or end-users of digital health platforms
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• The ability to cut through the noise of a fast-paced start-up environment and affect real change that impacts your direct reports and the patients that rely on them
• Appropriately handle confidential information and adhere to HIPAA requirements
• Excellent verbal and written communication skills and an ability to communicate with a variety of stakeholders
• Strong “patient first” values
• Data-driven and analytical skills; able to effectively analyze and communicate data to drive high-value, actionable insights, and lead your team
• Experience handling aggressive deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
• Experience with self-funded employer benefit plans and an understanding of healthcare bundled payment models are both serious pluses
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working wit