Member Relations Employee Development Specialist

$28.15 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training

 

Position is located in Marble Falls, Texas - Hybrid work options aviallabe

Position Summary

This position is responsible for assisting in the development, implementation and delivering of the Member Relations Employee Training Program in support of the Cooperative’s strategic initiatives.

 

Essential Duties and Responsibilities

• Manage training related projects by clarifying project objectives, setting timetables and schedules, conducting research and time/cost analysis, developing and organizing information, fulfilling transactions, communicating project status and issues and resolving concerns

• Facilitate learning solutions in either a physical classroom or virtual setting

• Provide learning management system administration to ensure alignment of department training content with the Cooperative’s Learning Management System design and architecture

• Conduct training programs on Customer Information Systems and ensure that all reference documentation has been updated

• Develop and provide Member Relation’s education, training materials and programs

• Assist in identifying developmental needs, setting performance targets and benchmarks, assessing methodologies and striving for continuous improvement of individual performance

• Collaborate with management in change management initiatives and conduct training assessments

• Assist with coordination of third party vendor services and internal stakeholders to ensure high quality customer service

• Provide skilled coaching and ongoing support to improve performance and organizational goals

• Develop end-to-end design, facilitation, coordination and management of learning programs

• Benchmark for best practices in employee development

• Build partnerships and network with various business units to enhance effectiveness

• Coordinate with third party vendor services and internal stakeholders to ensure high quality customer service and respond to requests for information from outside entities

• Communicate with internal and external customers regarding company policies and procedures

• Maintain subject matter expertise on Cooperative policies, procedures and requirements

• Represent the Cooperative at meetings, conferences, seminars and other events

• Establish and maintain effective communication and working relationships with the management team and key stakeholders

• Maintain the security of confidential information

• Stay abreast of advances technology

 

 

Supervisory and/or Leadership Responsibilities

None

Knowledge, Skills and Abilities

• Knowledge of using computers and computer systems, including hardware and software to set up functions, enter data or process information

• Knowledge of principles and processes for providing customer service

• Knowledge of work flows and how they affect business functions

• Skilled in time management

• Skilled in identifying, analyzing and resolving problems

• Skilled in conflict resolution

• Skilled in multi-tasking and prioritizing workflow

• Skilled in de-escalating techniques

• Skilled in facilitation techniques

• Ability to interface with all levels of management and employees

• Ability to coordinate and collaborate closely with management and non-management

• Ability to interface across organizational boundaries

• Ability to set priorities

• Ability to multi-task

• Ability to establish and maintain effective working relationships with all levels of employees, management, members, vendors and contractors

• Ability to work independently and perform contract services projects from inception to completion

• Ability to develop programs for classroom instruction or e-learning modules

• Ability to instruct and deliver information in a classroom setting

• Ability to prepare classroom set up and materials

• Ability to communicate effectively verbally and in writing

• Ability to anticipate, identity, analyze and resolve conflict and problems