Sr. Credit Representative

ABOUT THE ROLE

The Senior Credit Specialist will assist with all aspects of the credit approval process for new and existing customers following established policies, practices, and procedures in a manner that will result in maximum sales, sound receivables, and the prompt conversion of receivables into cash with a minimum of past due accounts.   

The Senior Credit Specialist should have strong analytical skills and decision-making capabilities. The incumbent will work continuously to reduce aging receivables for assigned strategic and international accounts and inform all impacted parties of the status of collection efforts throughout the process. The Senior Credit Specialist reports to the Credit Manager, and interacts extensively with customers, sales, customer service, accounting and logistics personnel.   

YOUR DAILY IMPACT AT PELOTON

Daily management of strategic and international accounts

• Manage order activity, disputes and collections for account portfolio assignments
• Perform collection and reconciliation work on strategic and international receivables and document all customer interactions in SAP
• Manage PO and invoicing requirements through customer portals
• Work with various forms of international trade credit principles, including but not limited to, Freight Forwarding, INCO terms, SWIFT requirements, and document preparation
• Responsible for all documenting processes involving International Letters of Credit and Documents. Interface with 3rd party document preparers and educate customers on document requirements.

New account and existing account credit line reviews

• Perform individually, or collaborate with Credit Manager in various areas, including:
• Review credit applications, ensure completeness, request additional information if required
• Analyze standard business and personal credit reports, request banking and vendor references, review financial statements and all other applicable credit sources to determine creditworthiness
• Prepare, analyze and recommendations for increases and decreases of credit lines exceeding authority levels to senior management
• Submit recommended credit limit requests to management and communicate results in a timely manner to necessary parties, following ECOA standards. Negotiate down payments and non-standard credit terms as necessary, while preserving the customer relationship

Order Approvals and Collections

• Perform individually, or collaborate with Credit Manager in various areas, including:
• Manage order hold queue throughout day, ensuring timely approval of new orders.  Interface with stakeholders on status of aged orders on hold
• Coordinate and prepare document packages to ensure timely funding of global shipments (banking & shipping documents, invoices, etc.)
• Monitor all assigned accounts, contact customers with past due accounts in a bi-weekly manner, interface with stakeholders consistently on status of delayed installations, missing documentation, and stagnant orders
• Work closely with the  Credit Management and Sales Department on any accounts which do not pay timely, making every effort to minimize bad debt write offs.  Utilize appropriate measures (held orders, escalating verbal and written communications, outside collection agencies, legal counsel, etc.), when needed.  
• During communications with customers, strive to increase customer understanding of Precor policies (payment terms, returns, credit, warranty, freight, etc.)

Miscellaneous

• Assist Credit Manager with system improvements, including implementation of new automation solutions
• Assist with department reporting, including weekly A/R metrics and cash forecasting
• Continually evaluate current processes with key stakeholders and make recommendations for improvement to senior management
• Investigate and resolve customer issues, including reconciliation of payment disputes, chargebacks, discounts, credit adjustments, write-offs, and refunds and follow up with customers on resolution.
• Assist Sales and Customer Service personnel in the problem resolution process as it relates to credit, collections and disputes
• Maintain database of customer credit histories
• Performs other duties as assigned

YOU BRING TO PELOTON

• Bachelors degree in finance or accounting or equivalent work experience.
• NACM credit certification preferred; CBA, CBF, CCE 
• 7+ years of commercial credit, collections and accounts receivable experience in a manufacturing or sales environment, with an emphasis on financial statement and credit analysis review 
• Technical agility; system process improvement, always looking for a better way