Jobs and Careers

Sr. Production Operations Resource Manager - NYC Area

New York City, United Statesfull_timeVerifiedPosted 24 Jul 2024

💰 $160,000/yr($130,000/yr – $160,000/yr)

About the role

About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region. We are looking for: The Senior Production Operations Resource Manager is a multi-faceted role serving as the lead and expert for all resource operations for Production roles within a specific region. They are responsible for the smooth running of ASG’s Flex Workforce and other scalable services, including coordination and dispatch of resources, financial tracking, roster management, providing local expertise for the assigned region, as well as permit acquisition and recommendations for service providers, when needed. This role serves as a key stakeholder and liaison within the organization to ensure the quality, continuity, and viability of all Managed Services’ scalable production services within the region. Job Responsibilities:

Expert and main point-of-contact for all Production needs and talent within the region.

Work directly with internal and external clients and other full-time team members to facilitate the scheduling and coordination of personnel on a project-by-project basis to fulfill staffing needs, making talent recommendations.

Serve as Sr. people manager for scalable resource talent - determining availability, confirming bookings, and managing deployment and success.

Build strong rapport with members of the department, in addition to partnering with functional and operational leadership, including Finance, Human Resources, IT, Account Managers, etc. and/or key vendor client contacts.

Lead in data & reporting metrics on a regular monthly and quarterly basis, at an executive level, including creating slide decks, spreadsheets, & other reports.

Lead performance management for staff including setting expectations, monitoring performance of staff, and collaborating with Human Resources for any performance issues such as corrective actions, performance improvement plans, etc. Ensure performance appraisals are completed and documented appropriately.

Lead the process of ensuring employees are trained and educated on policies and employment standards, working closely with HR and the Learning and Development teams.

First line of support to manage escalations, troubleshoot personnel issues and provide win-win solutions and recommendations. Collaborate with Human Resources to resolve escalated employee relations matters.