Senior Manager, GTM Tech Enablement

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together. 

This role will be based in San Francisco, Sunnyvale, New York, Chicago, Detroit, or Omaha. 

The Technology Enablement team is part of LinkedIn's Go-to-Market-Enablement (GTME) organization and is responsible for driving the adoption and enablement of technology solutions across the Global Business Organization (GBO). This includes our Sales, Go-to-Market (GTM) Operations, and Customer Success teams. Our mission is to empower the GBO to leverage our internal processes and technology more effectively, enabling them to be more successful and productive in their roles. We strategically partner with teams across the GBO to embed technology as a catalyst behind the knowledge, skills, and resources needed to deliver value to our members and customers.

We are seeking a highly experienced Senior Manager to lead our Digital Adoption team within Technology Enablement. In this role, you will be responsible for overseeing the intersection of content creation, process improvement, and learning strategy to drive best-in-class technical learning for our Sales, Customer Success, and Global Operations organizations.. Your primary focus will be leading a team responsible for tool productivity learning opportunities, managing on-demand resources and documentation, and developing in-tool user support. Additionally, you will also be responsible for developing and managing the strategy for our Learning Enablement ecosystem, ensuring that our teams have access to the resources they need to succeed.

To be successful in this role, you should have a proven track record of driving successful learning initiatives within a technology-focused organization. You should be comfortable working with cross-functional teams and have a deep understanding of content creation, process improvement, and learning strategy. Additionally, you should be able to effectively manage and motivate a team to achieve their goals and drive results.

Responsibilities:

• Lead, coach and inspire a high performing team of learning professionals. Provide oversight and direction that aligns with business goals and objectives.

• Champion innovation, driving the mastery of new technology for GBO through best-in-class training, learning, and content creation.

• Spearhead the creation, development, and execution of the strategy of the GTME Learning Enablement ecosystem (Knowledge, Learning, and Content Management). Drive consistent, industry-leading learning experiences for all of GBO.

• Represent Digital Adoption and Technology Enablement  in executive conversations to drive strategy and associated impact forward. Raise blockers and/or necessary investments to help our employees be more productive.

• Support and champion internal change management processes to drive continuous learning experience improvement. 

• Provide thought leadership on learning experience design for adoption of complex technologies.

• Demonstrate ongoing agility, humility and growth mindset to identify program improvements and the respective operations needed to execute

• Drive utilization of evaluation and performance data to support data-driven learning solutions. Design new metrics and enhance existing metrics to support the future state of learning

• Experiment with and successfully implement new methods and modes of learning that build upon academic and industrial best practices

Qualifications

Basic Qualifications:

• Bachelor's degree in Business, Information Technology, or a related area of study

• 4+ years leading learning teams and developing individual contributors at all levels of experience

• 7+ years experience driving learning solutions for fast-paced, complex global companies with multiple stakeholders

• Prior experience leading technical learning for global Sales, Support, an