General Manager

POSITION:                      General Manager

DEPARTMENT:             Administration

REPORTS TO:                 Regional Vice President

FLSA STATUS:                Salaried/Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

ASM Global is looking for a General Manager to manage and oversee The Tacoma City Theaters comprised of the Pantages Theater, (1270 capacity) Rialto Theater (740 capacity), and Theatre on the Square (300 capacity).

Tacoma City Theaters is home to eight Resident Arts Organizations, enriching the community with their presentations of a diverse schedule of performances, special events, and educational programs. The organizations include Northwest Sinfonietta, Puget Sound Revels, Symphony Tacoma, Tacoma Arts Live, Tacoma City Ballet, Tacoma Concert Band, Tacoma Opera, and Tacoma Youth Symphony Association.   

Essential Duties and Responsibilities

• Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.

• Aggressively promotes the use of the facility to maximize its utilization.

• Negotiates lease agreements as determined necessary and in the best interests of the facility.

• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.

• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment/convention industry, community, and civic organizations to encourage continual and regular use of the facility.

• Manages and maintains business relationships with 8 Regional Arts Organizations.

• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.

• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.

• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.

• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.

• Assists and coordinates with the development of the annual operating plan, activity schedules, projections for attendance and/or revenue.

• Conducts marketing, finance, sales, and operations department, and weekly staff meetings.

• Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets.

• Provides for control of day-to-day operations; assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.

• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.

• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the facility in all forms of communication and personal contacts.

• Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.

• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.

• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.<