Solutions Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Being a Solutions Engineer is a diverse, hybrid role requiring a technical background in core-programming (preferably Java or Groovy), excellent communication skills, as well as the desire and skill to design and implement end-to-end online video solutions for Comcast Technology Solution’s (CTS) customers.
CTS’s media publishing system API is extensive and requires in-depth technical understanding in order to be applied effectively. The Solutions Engineer role requires resourcefulness and organizational skills in order to complete customer engagements successfully.

Job Description

Comcast Technology Solutions’ purpose is to be the most valued partner to those leading the future of media and technology.  Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast’s unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen.  If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at CTS

 

This rewarding position offers a tremendous opportunity to learn from working with a broad range of customers, technologies, and project types in the online video space, and a chance to interact with media organizations in Europe and beyond.

This is an Engineer 2-level role, requiring 3+ years full time work experience. The team is based in Centennial, CO and the role is not open for virtual/remote employment. 

  

Responsibilities 

• Serve as CTS’s primary technical contact with customers, providing seamless project management through all phases of the customer relationship 
• Gather customer requirements, and evaluate, prototype, implement and document technical solution designs to fulfill a project's particular needs using CTS's products and services as well as other technologies 
• Works closely with other team members and cross-departmental functions to implement solutions, provide technical advice, and weigh in on decisions that impact customers 
• Coordinate with the customer, account manager, support team and technical personnel on all sides to meet customer needs, while managing customer expectations to prevent overload or missed deadlines 
• Develop and code custom Java/Groovy scripts using the CTS APIs according to the customer’s ingest requirements 
• Communicate regularly with the customer to evaluate satisfaction; identifying how new service features might best fit upcoming needs 
• Formal routing of customers’ feature requests/bugs to CTS’s engineering, sales or support teams as needed

Core Responsibilities

• Analyzes and determines integration needs.
• Evaluates and plans software designs, test results and technical manuals.
• Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Programs new software, web applications and supports new applications under development and the customization of current applications.
• Edits and reviews technical requirements documentation.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
• Displays knowledge of and ability to apply, process design and redesign skills.
• Displays in-depth knowledge of and ability to apply, project management skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.
   

Required skills and experience 

• 3+ years software engineering experience with Java /Groovy (strong object-oriented