Associate Program Director (HOT Northern Region, SFO)

Job Details

Job Location: Vendome - San Mateo, CA 94401Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $67,000.00 - $90,000.00 Salary/yearTravel Percentage: Up to 50% Job Shift: AnyJob Category: Nonprofit - Social Services

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE
LifeMoves | Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Northern Region SFO Associate Program Director provides oversight to staff in the field and reports to the Program Director. The Associate Program Director ensures the provision of outreach and engagement services primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This position plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered.

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive
program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching,
mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs,
strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.
This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

ESSENTIAL JOB RESPONSIBILITIES
• Support daily program operations to ensure services are safe, effective, and welcoming, including administration, scheduling, and
budget coordination.
• Identify and address safety, training, and data needs while maintaining clear communication with leadership and staff.
• Provide supervision, mentorship, and guidance to team members using trauma-informed and strengths-based practices to foster a
positive and supportive program culture.
• Plan and lead client meetings, staff meetings, team check-ins, and one-on-one meetings.
• Assist with hiring, training, scheduling, and evaluating staff to ensure high-quality service delivery.
• Ensure client services are trauma-informed, ethical, professional, and effective; support staff in facilitating groups, workshops, and
client activities.

• Provide direct client support as needed, including referrals, crisis intervention, and case management, maintaining accurate and up-to-
date client files.

• Build and maintain partnerships with community organizations, government agencies, and service providers to enhance resources and
support for clients.
• Ensure program compliance with funding, regulatory, and agency requirements, including contract management, audits, and quality
improvement initiatives.
• Gather and review monthly, quarterly, and annual reports to support program monitoring and continuous improvement.
• Participate in agency-wide initiatives, meetings, trainings, and events that support LifeMoves’ mission.
• Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS/database training, and
online Relias courses.
• Attend continuing education opportunities to maintain best practices and professi