Senior Performance Monitoring Analyst

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Senior Performance Monitoring Analyst at Hummingbird, you will lead internal and client-facing performance optimization initiatives by delivering actionable insights that drive measurable improvements. This role serves as a strategic partner to cross-functional teams, providing expert analysis and thought leadership to enhance service delivery, operational efficiency, and growth. You will play a critical role in advancing Hummingbird’s culture of continuous improvement and data-driven decision-making.

Responsibilities

Compensation: Starting at $109,000/year, based on experience.
Benefits Eligible: Yes

Travel: 25% or less for client visits, training, and company events.

Working Hours: Based on client needs (full-time, Monday-Friday)

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Strategic Data Collection & Advanced Analysis 

• Lead the collection and integration of performance data from complex systems, including Epic, telephony platforms, workforce management tools, quality metrics, and employee KPIs. 

• Conduct sophisticated analyses to identify trends, address systemic inefficiencies, and uncover high-impact opportunities for improvement. 

• Deliver data-informed strategies that influence decision-making at leadership levels and drive operational excellence and equity. 

• Ensure rigorous data accuracy and integrity, positioning performance data as a foundation for enterprise-wide improvements. 

 

Performance Monitoring Leadership 

• Design and implement robust performance monitoring frameworks to measure progress toward organizational goals and values. 

• Collaborate closely with consulting and operate teams to establish baseline metrics, validate data, and track sustainable performance improvements. 

• Lead internal performance monitoring efforts for our Patient Access as a Service operate team, providing insights that optimize workflows and outcomes. 

• Lead client-facing performance monitoring for our consulting services, providing insights that outcomes. 

• Define benchmarks that drive improved client outcomes, and long-term operational sustainability. 

 

Advanced Report Design & Development 

• Oversee the design and delivery of internal and client-facing performance reports to communicate complex findings to a variety of stakeholders, with an emphasis on clarity, actionability, and strategic alignment. 

• Partner with the Access Analytics Architect and data & analytics team to ensure development of advanced visualization tools (e.g., Power BI,) meets performance monitoring needs.   

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