Senior Enterprise Engagement Manager

<h2 style="line-height: 1;"><strong>About Parloa</strong></h2> <p style="line-height: 1.3;">Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.</p> <p class="p1">&nbsp;</p> <h2><strong>About the Role:</strong></h2> <p class="p3">Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.</p> <p class="p3">As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts. These organizations operate across multiple stakeholders, departments, and geographies — requiring strong executive presence, structured thinking, and disciplined execution.</p> <p class="p3">You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role at the intersection of strategy, execution, and commercial impact.</p> <p class="p3">This is your opportunity to act as a strategic partner to leading enterprise organizations—driving AI adoption, delivering measurable business impact, and shaping long-term customer growth through Parloa’s platform.</p> <p class="p1">&nbsp;</p> <h2><strong>Areas of Ownership:</strong></h2> <ul> <li> <p class="p1">Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders</p> </li> <li> <p class="p1">Develop and execute structured account strategies aligned to customer business goals, transformation initiatives, and long-term growth</p> </li> <li> <p class="p1">Lead executive engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment</p> </li> <li> <p class="p1">Partner cross-functionally with Implementation, Product, and Engineering to drive successful deployments from kickoff through go-live</p> </li> <li> <p class="p1">Establish clear governance, timelines, and accountability across workstreams