Summer Temp - Branch Customer Service Representative - Warren, MI

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

**** This is a temporary, seasonal full-time position in a branch office.

Why Choose a Career with the AAA The Auto Club Group (ACG)

• Established brand that has been around for over 100 years.  Our members know and trust us!

• Branch Offices house travel, membership, insurance sales and support employees

• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. 

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products. 

• Generate leads, update members on travel and insurance specials, and provide travel information

• Respond to customer inquiries and refer to senior staff or agent when appropriate

• Provide cashiering services to members which include taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer

• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

• Provide administrative support to the travel and/or insurance sales staff during peak periods

• Conduct outbound promotional calls for insurance and/or travel products

• Other duties as assigned

HOW WE REWARD OUR EMPLOYEES

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $15.00 - $19.00.

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Education:

• High School Diploma or equivalent

Work Experience:

• Working in a customer focused environment

• Providing customer focused service and timely solutions to problems

• Microsoft Office applications

• Taking personal responsibility in seeking solutions to problems

• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

• Passion and enthusiasm for working with people

• Basic mathematical calculations to accurately perform monetary transactions

• Communicate effectively (verbal and written) with others in a work environment

• Work effectively in a team environment

• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

• Work under pressure in a high volume, fast paced customer service environment

• Work irregular hours including holidays and weekends (may include community events)

Work Environment

This is an in-office position.  Employees will service ACG members in-person and are based on site in an ACG branch facility.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, ent