Senior Engagement Manager - CyberSource

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As a Sr Engagement Manager, you will have primary responsibility of partnering with global, marquee enterprise clients. The Sr Engagement Manager is responsible for understanding clients’ needs in-depth in order to facilitate the delivery of payment-related solutions that further their strategic objectives, this role is execution-focused and requires strong client advocacy while overseeing product development and influencing product roadmaps within the broader CyberSource organization. Sr Engagement Managers, working in close partnership with sales, relationship management, technology, and delivery teams, are responsible for bringing innovative payment solutions to market to help differentiate Visa’s enterprise clients, enable sustained revenue growth, extend core product/service offerings, increase customer value, and strengthen overall client relationships.

Success in this role requires expertise in understanding and explaining the evolving payment ecosystem, product development and delivery, as well as enterprise client advocacy and management. Strong oral and written communication skills, business development, product development, and relationship management skills are essential. Regular travel to client locations will be required.

Success in this role requires industry-leading expertise in understanding and explaining the evolving payment ecosystem, product development and delivery as well as partner advocacy and management.

Regular travel to partner locations and the United States of America will be required. Travel could be up to 25% of the time. 

Responsibilities

• Plans, organizes and manages all phases of a project lifecycle to ensure successful delivery

• Accountable for holistic program management support for the overall client engagement to develop and manage project plans and timelines, governance plans, reporting, and budgets

• Manages all client interactions related to defining, committing, and delivering functionality required for their GTM plans

• Develops & grooms client’s backlog

• Leads project planning activities and facilitates project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion

• Establishes and manages client expectations throughout the project lifecycle; follows defined scope management processes

• Communicates committed timelines and helps clients prepare to support integrated ASPS solutions

• Creates Statements of Work (SOWs) that encompass development, testing, implementation, and warranty period

• Coordinates with Solution Architects Product Management to determine applicable mandate impact to client solutions

• Reports and escalates issues, risks and blockers, with mitigation and path to resolution

• Partners with Account Management / Sales on Client Commercialization Plans

• Organizes all areas of client support and acts as the hub of all partner interactions

Demonstrated Ability

• Project / Program management (managing scope, developing project plans/timelines and addressing risks / issues to progress project forward)

• Business analysis – ability to capture and manage client’s requirements and excellent attention to detail

• Strong customer relationship management expertise

• Driving execution delivery with a focus on accountability and ownership within a matrix organization

• Assertive approach to drive towards results and ability to solve complex problems

• Strong leadership qualities and proven experience working as part of a cross-functional team to meet client goals.

• Strong oral and written communication skills, business development, product development, and relationship management skills are essential.

This is a hybrid position. Hybrid em