Customer Account Manager-Walmart

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY

The Customer Account Manager, eCommerce drives sales performance, market share, and brand representation/discoverability for Walmart Inc e-commerce channels. This role is accountable for knowing Walmart’s ecommerce strategy, operations, and customers deeply in order to create and execute effective strategies and educate the internal organization. This role owns the relationship with merchants on dot com, online grocery pick up channels, owns digital shelf and paid search and is responsible for the creation and execution of an annual joint business plan, data access/KPI-tracking, sharing and translating category insights into actionable plans, and addressing all retailer specific requests/requirements.

Responsibilities:

• Partner with Store CAM to develop strong relationships with Walmart merchants, site merchants and address all retailer specific requests/requirements
• Own, manage and executed paid search on Walmart.com in collaboration with shopper marketing manager, agency partners, Search Center of Excellence, WMC and digital strategist including developing strategies and tactics to drive market share growth, e-penetration and positive ROI while effectively managing search budget management with accuracy for assigned brands.
• Own, manage, execute and maintain Walmart Content Quality Scores
• Educate relevant cross-functional members of Nestle USA organization on key aspects of Walmart’s ecommerce strategy, business and needs
• Understand Walmart’s ecommerce strategies/roadmaps, organization, operations, shoppers, capabilities and best practices
• Understand key retailer requirements for strategic partnerships, socialize with internal organization and develop plan to attain
• Identify relevant KPIs, secure necessary data to measure, track and report out to key stake holders accordingly
• Create and execute annual joint business plans (includes partnering with shopper marketing manager, store CAMs, operations/supply chain/finance as necessary to enable key plan elements)
• Identify and execute relevant test and learn plans to improve business performance, internal learnings and capabilities
• Drive category and NUSA sales growth, e-market share, e-intensity & brand representation online
• Translate category roadmaps and CAPs into actionable eCommerce plans for  Walmart
• Develop and execute strategies and plans to meet assigned sales and e-market share goals
• Monitor and improve brand distribution, representation and discoverability at Walmart and supporting Sam’s Club for assigned brands.
• Collaborate with brand teams, customer account managers, digital strategists and shopper marketing on key programs
• Develop strong understanding of various retailer programs’ ROI
• Allocate and manage assigned trade and retail media budget to include maintenance in internal reporting tool and reconciling financial records to ensure accuracy
• Provide accurate and timely sales forecasts and conduct regular business reviews
• Lead and support digital growth initiatives for long range planning and innovation meetings for as