Account Assistant

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

 

Primary Purpose: The Account Assistant is responsible for supporting the Sales Manager with wholesale account management. The Account Assistant will quickly gain a good understanding of the business needs and be able to support multiple partners within wholesale. The Account Assistant is organized, has strong attention to detail and takes initiative. This individual should have strong analytical acumen. They will be relied upon to build relationships internally and externally.
 

The successful individual will leverage their proficiency as an Account Assistant to...

 

Drive the business:

• Support the achievement of total, comp and net sales targets.
  • Sell in: Seasonal Market Orders, R/O Chase Opportunities, Drop Ship Management, SMI monthly updates, Order/PO management to ensure timely delivery.
  • Sell out: Monitor weekly selling, build reporting to analyze trend opportunities.
• Follow through on key NAW strategies and specific account strategies.
• Knowledge of products and all Coach Standards.
• Pre-Market Deliverables: Responsible for all market week planning and logistics, including appointment scheduling, product information and updated account summaries.
• Post Market Deliverables with Order Confirmations and Contract Upload.
• Participate in regular monitoring of the business and fully support sales driving initiatives.

Customer Service:

• Establish strong working relationships with wholesale partners as well as internal partners.
• Ownership of all day-to-day coordination, operational follow up, order management, monitor and track results and provide account communication.
• Align orders with allocations and confirm accuracy and timely receipt of all orders.
• Regularly monitor and ensure accuracy and proper visibility of on-line assortments.   

Cross functional partnership:

• Build and maintain relationships with internal teams including finance, merchandising, and operations.
• Support the field through store visits, providing visual and training tools to ensure sales associates have knowledge of Coach’s key investments.
• Document and organize all seasonal sales/buying files and collaboration tools for efficient access.
• Partner with operations to ensure execution of systemic updates and 3rd party vendor invoicing.

The accomplished individual will possess...

 

• Account Management background.
• Analytical skills.
• Proficiency in Excel, Word and PowerPoint. Knowledge of SAP and Micro Strategy a plus.
• Retail math.
• Superior organizational skills, ability to multi-task.
• Initiative, high energy, strategic thinking and detail oriented.
• Customer service experience.
• Excellent communication and presentation skills.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quick