Strategic Operations Manager (Sales & Projects)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Strategic Operations Manager (Sales & Projects) for Strategy and Commercial Operations is accountable for partnering with the Country Manager and the Account Executive Team on the development and execution of the country strategy, for the target setting and aggregated view of the sales pipeline in the country and for ensuring the country meets or exceeds its financial (i.e., Net Revenue and Net Income growth) and scorecard goals. Will play a pivotal role in supporting the successful execution of Visa's Strategy 2030. This role involves overseeing the planning, governance, and management of various strategic initiatives to ensure alignment with the company's long-term goals. The Strategic Operations Manager will collaborate with cross-functional teams, manage budgets, and provide regular updates on progress. Further responsibilities include client engagement approach and the application of performance insights to orchestrate delivery of the strategy.
The role reports into the Country Manager Austria.

Strategy (30%)

• Translates, shapes, and executes the Visa 2030 strategy at a country level as appropriate, through a cohesive, integrated data-led approach for the short/mid/long-term to drive sustained revenue growth, client retention, regulatory engagement, and Visa industry leadership.

• Develops thought leadership as required to drive growth: may include country strategy, board presentations, and other strategic support for business development.

• Leads on orchestration of country business planning cycle linking Multi-year Strategic Outlook (MSO) to Annual Operating Plan (AOP) to Quarterly Business Reviews (QBR). This includes ensuring Value-Added Services (VAS), and Commercial Money Movement (CMS) strategy, as well as Go-To-Market (GTM) plans, are fully integrated.

• Leads on development and execution of cross functional initiatives that are of high strategic impact to business (i.e., market acceleration, GTM initiatives) and represents cluster in cross-functional forums as appropriate.

• Works with Country Manager, functional teams, and specialized sales teams to develop client and country specific business plans and targets aligned to strategy.

Sales/Commercial Operations (40%)

• Supports Country Manager in proactively managing the overall sales pipeline for Austria, working with AEs, Sales Specialists and BD teams to develop joined up plans which ensures pipeline meets or exceeds targets and data is of high quality to enable key sales analytics e.g., splits by country, by client, by revenue buckets.

• Captures and prioritizes client feedback to inform strategy and commercial priorities.

• Act as a point of contact with the Sales Excellence team for sales related queries and analysis.

Other responsibilities (remaining 30% or as required)   

Client Engagement

• Role provides direct client engagement to support strategy development, RFPs, or wider industry engagement.

• As and when needed, supports Country Manager to create the Visa content for QBRs (internally and externally).

• Collaborates with Commercial/Business Development Teams and other key Stakeholders on the strategic components for individual Client RFP responses.

• Supports the Account Executive team in handling deal processes and operational tasks

Planning and Governance: 

• Oversee the planning and governance of the Strategy 2030, ensuring all projects align with strategic goals and are executed efficiently.

• Be responsible for Austria’s operational activities e.g., development of content for executive visits.

• Preparing for and managing internal audits, and risk registers (supported by Ecosystem Risk Team). 

• Identify opportunities to drive process improvement/efficiency across business areas.

Performance Insights

• Responsible for development of key performance governance material e.g., QBR.

• Provide regular