Customer Service Officer

Company Description

About Us
At Nexmos Design, we are a forward-thinking creative agency committed to transforming ideas into visually compelling and strategically aligned brand experiences. Based in Columbus, OH, our mission is to deliver outstanding design and marketing solutions that elevate our clients’ presence in a competitive market. We pride ourselves on innovation, precision, and a deep understanding of what drives meaningful engagement.

Job Description

Job Description
We are seeking a detail-oriented and proactive Customer Service Officer to join our team in Columbus, OH. The ideal candidate will serve as the first point of contact for clients, ensuring a seamless customer experience while supporting our design team with timely information and communication. If you're passionate about customer care and thrive in a dynamic, design-focused environment, we’d love to hear from you.

Responsibilities

• Manage inbound calls and email inquiries with professionalism and efficiency

• Provide accurate information about company services and offerings

• Resolve customer issues or escalate to the appropriate department

• Maintain customer records and update internal databases

• Collaborate with the design and operations teams to ensure client satisfaction

• Assist with service follow-ups and feedback collection

• Uphold company standards in communication and customer service protocols

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 1+ years of experience in customer service or client support

• Strong verbal and written communication skills

• Ability to multitask, stay organized, and manage time effectively

• Familiarity with CRM systems is a plus

• Problem-solving mindset and customer-focused attitude

• Professional demeanor and reliable work ethic

Additional Information

Benefits

• Competitive salary within the range of $55,800 – $63,000/year

• Opportunities for professional growth and internal advancement

• Supportive and collaborative team environment

• Ongoing training and development

• Paid time off and holidays

• Health and wellness benefits (available after probationary period)