NB SQA Quality Clinic Manager

Date Posted:

2024-10-25

Country:

United States of America

Location:

PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

The Central Supplier Quality Clinic is a challenging, fast paced, high visibility environment. The ideal candidate is one that has high energy, can work well with others, and can effectively manage a team. 

Management responsibilities include but are not limited to:

• Oversight of the Escape Management Process(s) for the assigned organization: Customer Return Process; Problem Resolution Team (PRTs) for escapes and Clinic Assists for high pain organizational issues (Cost, delivery, quality, EH&S, etc.)
• Oversee management of Aged Restricted inventory
• Support Metrics and Control Tower activities
• Maintain personal and team CORE discipline and certification
• Maintain Quality Clinic, individual certifications, and proficiency health
• Improve RCCA proficiency throughout assigned organization
• Drive personal and team improvement in RCCA competency
• Participate in Quality Clinic and RCCA Discipline process improvement events
• Foster and maintain cooperative relationship with Program Quality, Product Recall, DCMA, and leverage clinic to clinic interaction across the enterprise.
• Ensure employees are adequately trained and work in a safe and environmentally sound manner.
• Execute business decisions in a fair and equitable manner, conduct annual performance reviews, hold regular toolbox meetings, provide two-way communications, consistent application of policy/work rules, clear, consistent communication of organizational goals and objectives.
• Support Production Tier 4 & 5 Gemba - Collaborate with shop quality, engineering support to operations, materials, procurement, and other plant leadership / stakeholders.

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience in Operations and/or Quality.
• Familiarity with 8D & RCCA
• Experience with Microsoft PowerPoint, Excel, SAP
• Demonstrated strategic written and oral communication skills
• CORE Champion certification is required
• U.S. Citizenship is required, as only U.S. Citizens are authorized to access information under this program/contract.

Qualifications We Value:

• Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred. 
• Previous salary supervision experience preferred
• Demonstrated experience with Strategic Leadership, Analytical Thinking, Adaptability and Customer Focus

What We Offer:

• Medical, dental, vision and life insurance.
• Short-term disability, long-term disability and parental leave.
• 401(k) match.
• Flexible spending accounts.
• Employee assistance program.
• Employee Scholar Program (No waiting period!)
• Paid time off including: 3 weeks of vacation, 5 personal sick days, 3 unpaid days for unique situations at supervisor discretion, 12 paid government holidays throughout the year inclusive of holiday shutdown for the week between Christmas and New Year.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you und