Client Success Specialist II

Role Overview:

Objective: This role is critical to driving success for a highly transformative business initiative, requiring a proactive and client-focused renewal sales approach. Maximize adoption of Oracle solutions and identify opportunities for product expansion through high-value client relationships.

Key Responsibilities:

• Strategic Initiative Support:  This pivotal role supports a strategic business initiative for our top Hospitality client, focusing on transformative motions for the customer.
• Client and Renewal Management: Oversee approximately 400 clients and manage around 1000 renewals annually, ensuring seamless processes and high client retention rates.
• Client Satisfaction: Maintain a high level of client satisfaction by acting as a liaison between clients and Oracle’s internal operations, ensuring clear communication and swift resolution of issues.
• Opportunity Identification:** Identify and drive product expansion and upsell opportunities to enhance client value and Oracle's market position.

Role Characteristics:

• Duties and tasks are standard with some variation.
• Completes responsibilities largely independently within defined policies and procedures.

Qualifications:

• 3 to 5 years of professional experience, preferably with demonstrated implementation or client-facing relationship experience.
• Understanding of various technical architectures and operating systems.
• Industry experience is desired and highly advantageous.

Career Level - IC2

Come join us!

The Hospitality and Leisure Industry is a dedicated organization that develops and sells Property Management systems/solutions.  We are embarking on a new path and are looking for high energy, efficient, enthusiastic and innovative thinkers that are comfortable working directly with our customers and across complex internal teams.

We are looking for a strongly motivated sales rep with a passion for great results and high customer satisfaction levels. The primary function of the role is to ensure the continuity of existing customers' services via renewal and retention methods. Specifically, we would like:

• Proven track record of renewals experience and results against quota.
• Experience in forecasting results on a quarterly basis ahead of time via territory research and scoping work.
• Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems
• Product experience in sales/renewals of a software platform or product.
• Ability to excel in a high-energy, quarterly-results driven sales culture
• Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.
• Experience representing the customer to internal product stake holders.
• Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.
• Understanding of legal terms and common software sales contracts
• Ability to effectively negotiate in both challenging and collaborative sales engagements
• Team player who will work within the company to continue improving organization processes
• 3-5 Years sales experience in technology-based company

Essential Duties and Responsibilities

• Engage and address customer concerns, pain points, etc.
• Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the product strategy team
• Lead the renewal sales cycle from proposal stage through contract execution
• Achieve / exceed quarterly renewal targets
• Identify “at-risk” renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal
• Provide continuous feedback to management on both successes and challenges for the business
• Maximize renewal revenue
• Drive on-time or early renewals
• Accurately forecast quarterly renewal revenue

Life at Oracle:

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals w