Sr. Account Director, Enterprise (SaaS Customer Success)

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition: 

• 2024 Facilitiesnet Readers' Choice Award Winners for Software
• Forbes 2024, America's Best Startup Employers
• 2024 Fast Company Most Innovative Companies
• 2024 AHR Expo Innovation Awards Winners for Software
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024

Position: Senior Account Director, Enterprise

As a Senior Account Director, you are a key leader within the Customer Success (CS) team, serving as the strategic partner and trusted advisor to our enterprise clients. You deeply understand your customers’ business objectives, ensuring they maximize the value of our platform while driving retention, renewals, and expansions. You work cross-functionally with Sales, Product, and Marketing to shape a world-class customer experience, positioning Interplay Learning as an indispensable partner in skilled trades and industrial workforce upskilling.

This role is fully remote but may require occasional travel for client meetings, industry events, and team collaboration. If you are local to Austin, there is the option to work in the office, but that's up to you!

Our product:

Interplay Learning is the global leader in immersive, always-on skilled trades training. Our cutting-edge B2B career development platform accelerates workforce readiness by simplifying and scaling technical training for both new hires and experienced employees.

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team 
• Innovative product - EdTech, VR, AI

What you’ll do:

• Own and drive enterprise client success – Ensure high adoption, satisfaction, and retention.
• Develop strategic relationships – Engage with C-suite and senior stakeholders to align Interplay’s platform with their workforce objectives.
• Drive renewals and expansions – Lead renewal cycles and partner with Sales to identify and execute growth opportunities.
• Leverage data to tell a compelling story – Analyze usage trends, identify success stories, and conduct value-driven quarterly business reviews (QBRs).
• Mitigate risk and maximize value – Proactively identify risks and deploy strategies to ensure long-term customer success.
• Collaborate cross-functionally – Work closely with Sales, Product, and Marketing to influence customer strategy and roadmap.
• Ensure seamless onboarding and implementation – Partner with the CS Implementation team to drive smooth transitions for new customers.

Who you are: 

• A strategic relationship builder – Skilled at developing deep, value-driven relationships with executive-level stakeholders.
• A results-driven leader – Proven ability to drive retention, revenue expansion, and customer satisfaction.
• A data-driven storyteller – Adept at leveraging insights to influence decision-making and showcase platform value.
• A proactive problem solver – Able to anticipate challenges and implement strategic solutions.
• A cross-functional collaborator – Comfortable working with Sales, Marketing,