Front Office Manager II

Hotel: 

Tucson Marriott University Park

880 E 2nd Street

Tucson, AZ 85719

Front Office Manager II

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile: 

Reports To: General Manager or Assistant General Manager 

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Blessed with dramatic desert landscapes, a colorful art scene and world-renowned restaurants, Tucson Arizona is a sensory extravaganza.  Tucson Marriott University Park Hotel perfectly reflects the welcome, unpretentious nature of the Southwestern city.  Our hotel places you near the celebrated shopping and dining of Main Gate Square.  Our hotel hosts 24,000 square feet of event space. and is very busy.

Annual rate: $55,000.00

FT Position

Benefits include by not limited to: Medical, Dental, Vision, 401K +match, Tuition Reimbursement, Discounts and more

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

• Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

• Recommend and implement approved changes that could improve service and increase operational efficiency;  

• Ability to serve as Manager on Duty; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of