Customer Experience Agent - Temporary

Description

Temporary: up to six Months (Estimate May - October 2026) 

Pay Range: $21-$24 per hour

Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company. 

Key Responsibilities: 

• Provide friendly interactions across multiple systems.   
• Update accounts, billing, and transactions accurately.   
• Handle multiple interactions via phone, email, chat, and reviews. 
• Make outbound calls for cross-sell, up-sell, and follow-up.   
• Process membership functions quickly to ensure satisfaction.   
• Investigate claims and communicate incident results effectively. 
• Follow procedures with a fun, adaptable attitude.   
• Write clear, professional emails for unique scenarios.   
• Support loyalty, referral, and member experience programs.   
• Overcome objections with resilience and solutions.   
• Explain billing and products clearly.   
• Contribute to scripts, macros, and training.   
• Escalate issues with insights, show proactivity.   
• Share feedback in focus groups for improvement. 

Requirements

Job Requirements:  

• High school diploma or higher.   
• 2+ years customer service experience; call center experience a plus. 
• 2+ years CRM experience (eg. Zendesk, Salesforce).  
• Excellent communication skills; fluent in English; Spanish a plus.   
• Friendly, fun, personable, problem-solver.   
• Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm.   
• Ability to work remotely if needed.  

Physical Requirements: 

• Physically able to sit for extended periods, operate computers and other electronic devices comfortably.? 
• Capable of moving about to access tools and office equipment when required.? 
• Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary. 

No staffing agencies or third-party recruiters, please.