Program Lead - Global Services

Responsible for leading the project activities of Global Services. Reports to Global Services Senior Program Manager Tracks budgets, program revenue (Advisory, Visiting Physician Program, RSO), and spending in collaboration with Operations Coordinator. Prepares monthly budget snapshots, reconciles program-level revenue/expense data, and updates dashboards used by the Senior Program Manager.  Maintains project timelines, deliverables, and documentation for major programs (e.g., VPP, in-country work, delegations, advisory projects).   Develops and maintains operational analytics (volume dashboards, KPIs, intake trackers, case status summaries).  Coordinates with clinical, financial, and operational teams to resolve gaps, clarify processes, and ensure accurate program reporting.  Drafts program materials, SOPs, and internal updates for review by the Senior Program Manager.

Minimum Education
Bachelor's Degree (Required), or Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio ( i.e. one year of relevant work experience equals one year of required education)

Minimum Work Experience
3 years Relevant work experience (Required)
1 year Relevant work experience with Masters degree (Preferred)

Functional Accountabilities
Program Liaison
 

• Lead the program by being the primary point person.

• Serve as the liaison between CNHS and external stakeholders as needed

• Manage program specific partnerships with various stakeholders including leadership at affiliated institutions.

• Communicate barriers, challenges and any other issues that affect progress.

Budget and Financial Management
 

• May be responsible for appropriate use of funds and resources.

• Prepare documentation and projections to support new programs and the budget planning process.

• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

Safety
 

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Program Management/ Coordination 
 

• Assist in the development of project scope statements, timelines, and deliverables; assign work to team members to assure timely completion of project and on budget.

• Implement project plans according to schedule in order to achieve desired results.

• Independently conduct comprehensive data gathering and analysis efforts.

• Coordinates and schedules appointments, meetings and conferences with other CNMC departments and external customers.

Organizational Commitment/Identification
 

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service
 

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
 

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance