Senior Stewardship Coordinator

School of Medicine

 

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

 

OCCUPATIONAL SUMMARY

 

The Senior Stewardship Coordinator reports directly to the Senior Associate Director of Stewardship for Duke Health Development and Alumni Affairs. This position is focused on developing, managing and tracking strategic stewardship plans for major, leadership, principal, and transformational donors to Duke Health, including writing leadership level gift acknowledgements and donor communications for DHDAA, and managing the $1M gift announcement process. These activities focus on donor recognition and stewardship, and consistently involve the highest-level of Duke Health’s leadership, as well as faculty, administrators and development staff, in addition to personal contact with donors. This position requires comprehensive project management and works in collaboration with colleagues in stewardship and frontline fundraisers to ensure strategic, effective, and comprehensive stewardship for Duke Health’s highest-level donors throughout the entire stewardship phase of the giving cycle – from gift acknowledgement, through recognition, impact reporting and other tactics.

 

WORK PERFORMED

 

(40%) Strategic Leadership Stewardship

 

Manage the Pinnacle Impact Program --- a systematic and comprehensive stewardship program for select major, leadership, and principal gift donors to all areas of Duke Health to include the Schools of Medicine and Nursing and Duke University Health System.

 

• Act as the project manager for the $1M gift announcement process, including identification of potential stories, working with gift officers to determine donor willingness, coordination with SOM Communications to conduct donor interviews and writing announcements, securing HIPAA releases when appropriate, and developing a distribution and recognition plan.
• Work in conjunction with Stewardship team colleagues and Duke Health Development and Alumni Affairs (DHDAA) leaders, to research, design, and write customized stewardship plans for donors at the Pinnacle Impact Program level (lifetime giving to Duke Health of $1 million or more). Partner with gift officers to determine the best strategies for effective stewardship of these donors.
• Track and perform activity, and also prompt leaders/others for their action steps over time to support the relationship management for these donors and prospects. Analyze the correlation of donor stewardship with subsequent giving by leadership donors on a regular basis to make recommendations for the Pinnacle Impact Program.
• Evaluate the parameters for existing recognition events and acknowledgements for leadership donors and prospects and recommend appropriate recognition and special acknowledgement for donors exceeding $1M+ cumulative giving.
• As part of comprehensive stewardship plans, develop custom stewardship reports, recognition activities and projects as needed (including composition of materials, publicity, and event logistics). These reports and projects will involve highly collaborative work with the Communications, Strategic Events, other DHDAA teams, and occasionally Duke University Donor Relations.

 

(40%) Acknowledgement Letters & Written Communications

 

• Compose highly customized acknowledgement letters on behalf of Duke Health leadership. Responsible for conveying gratitude on their behalf in their varied and individual voices, thanking donors for their gifts, recognizing their generosity, express