Hotel General Manager

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

The Role

As a Hotel General Manager (GM) at Kasa, you will be fully responsible for the operational and financial performance of a unique 91-room hotel property in Hillsboro Beach, FL. This is a 100% onsite role requiring a hands-on leader with strong operational expertise, direct accountability for property-level P&L, and the ability to balance exceptional guest experience with ownership expectations.

At Kasa, hospitality is at the core of everything we do. As a GM, you will directly lead property-level teams and vendors, set expectations, inspect what you expect, and ensure every guest interaction meets Kasa’s high service standards. In addition to leading day-to-day operations, you will play a critical role in financial oversight, aligning the property with revenue optimization strategies, cost control initiatives, and local market dynamics. You will work cross-functionally with Kasa’s centralized teams—including Revenue Management, Finance, and Guest Experience—to ensure alignment between operational decisions and broader business goals. You will serve as the primary liaison between Kasa and the property partner, communicating performance insights and forward-looking strategies to optimize asset value.

This role demands both operational rigor and strategic focus to ensure the property consistently delivers outstanding guest reviews, strong financial performance, and long-term asset value.

About the Team

This role is in our Portfolio Operations department, reports to the Regional Director, and works closely with Kasa's centralized support teams. Our team's mission is to deliver outstanding guest quality and industry-leading financial results through strong partner relationships, excellent service, and an ownership mentality. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards and ensuring that our properties are beloved by guests, indispensable to property partners, and desired by neighbors.

Key Responsibilities

Operational Execution & Hospitality Leadership

• Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences.
• Set clear expectations and inspect what you expect, conducting regular site walks to assess operational execution, service quality, and team performance.
• Hold teams accountable for meeting Kasa’s brand standards, ensuring that every guest interaction—whether in-person or through centralized support—is seamless and exceeds expectations.
• Champion a hospitality-first culture, fostering “Hall of Fame Host” experiences that set Kasa apart in the industry.
• Ensure seamless execution of guest services, maintenance, and property operations, leveraging both onsite teams and centralized support functions.
• Act as the primary problem-solver for operational challenges, ensuring teams have the right tools, training, and processes to operate efficiently and effectively.

Financial & Property Performance

• Own and manage the P&L for your property, ensuring high-revenue, low-cost operations that maximize profitability.
• Partner with Revenue Management to execute pricing strategies, channel distribution planning, and leasing activation to drive sustained revenue growth.
• Identify and implement cost-saving opportunities without compromising guest experience or operational excellence.
• Ensure property-level financial goals align with company-wide revenue and expense targets, proactively analyzing trends and making adjustments as needed.

Team Development & Leadership

• Recruit, train, and develop a high-performin